Staff were friendly.

The hotel is nice and the neighborhood is fantastic. The French bakery was excellent. However, the front desk was abysmal. We checked in at 3:00 and were told to wait in the lobby for a few minutes while the clerk checked to see if the rooms were ready. 40 minutes later we returned to the desk to find that she had forgotten about us. We called two days before and were promised rooms across the hall from each other. That request was completely forgotten. I realize mistakes happen but the front desk was unapologetic and couldn't have cared less. There was no toilet paper in the lobby restroom and the maids did not replenish the toilet paper in our room. We were unimpressed to say the least.

Excellent staff assistance, classic well maintained hotel, excellent king bed. Great neighborhood, of course with two subway stops within a couple of blocks.

Beautiful property, conveniently located and plenty to do around it.

The location is wonderful. I found the room to be very noisy and corridors very noisy and narrow. Otherwise it was a pleasant hotel. Rooms and bathroom on the small side but clean and up to date facilities

The hotel overall was OK. Concierge was great. The cafe was great. However, the bathroom was in need of repairs and I could not sleep due to the constant door slamming coming from other rooms. I rate it as a nicer than average traveler hotel in a great location.

Nice hotel and property. The bar Allure was to have been a restaurant as well, thus, would have increased its value and appeal. Difficult to get a simple cup of coffee. Need to fix this problem. Overall ⭐️⭐️⭐️

Nice location

I was well received and the staff took care of any thing I requested.

Great housekeeping and bellman service. Comfy bed

The price is very good for the cleanliness for the air conditioner that worked perfectly! Compared to their competitors just north of them . . . I will never use their competitor again despite them being cheaper! Definitely worth the money as far as New York goes

Great experience and the staff super nice. Great hotel

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My wife and I were in town for the US Open. The check in was efficient and the staff provided discount voucher for the adjacent French bakery. We enjoyed the room layout and high ceilings which made the room feel bigger. The water pressure in the shower was top notch. The concierge and doormen were highly professional, effective and courteous.

Stayed here multiple times and intend to return. Excellent location in upper west side

Loved this hotel, it had an old creepy vibe but it was still elegant, beautiful and absolutely amazing! I would 100% stay again.

Lovely hotel in a wonderful location. Staff is great. Breakfast is fabulous

The hotel was clean and very centrally located. I especially enjoyed the coupons for the lovely French cafe downstairs. I'll continue to stay at the Belleclaire when I'm in NYC. Thank you!

No fridge, no coffee machine

Cons: Cockroach in my room, dirty floors and toilet upon arrival. Pros: Lovely staff, great location, comfortable beds.