The late evening barman was outstanding in helpfulness customer service

Easy and friendly check in and a lovely comfy clean room. Plenty of parking available and in a lovely area and only 15 minutes from the NEC. It’s a shame we didn’t have time to use the gym and pool but we’ll be back.

Good location, check in ok, no information given regs facilities, breakfast etc. room good size, clean, a little tired in terms of decor but comfortable. Saturday night is disco night so expect music until 12 midnight. Breakfast a bit chaotic, guests meandering about in the hall to be served, with the manager serving out food on a rationed basis. Good quality food though. For the money it was good and despite the above I would stay again.

Lovely quirky characterful hotel with lovely pool and spa area. The spa changing rooms were very dated and not very nice, but the pool itself and jacuzzi were great and very quiet. There were only four loungers and some guests were doing the usual thing of leaving towels there but not using the lounger. The gym was very small and had one treadmill. There are no massage services or treatments despite hotels.com suggesting they offered massages when I saw the listing. Dinner is a set menu and was delicious but very expensive - the dining room is also a very odd set up; you go through a door and you're immediately in between intimate tables of people eating. Breakfast was in the same area and was a bit manic, the staff seemed harassed and I was left with butter on a plate someone else had already used, and a miniature pot of jam someone else had used; plus when I asked for brown sauce, I was given a pot, and when I looked inside, someone had dropped a bit of egg into it, so that was a bit grim. Next time I might stay at the hotel but eat elsewhere.

A very pleasant room and excellent beds. Lovely staff.

I want to give a good report but unfortunately it was a disappointing stay . I had room 10 which on first impressions seems ok. But it’s dated the furniture resembles from a second hand store . Bed head too big for what is a big bed. Plugs not workkng in the room . The toilet doesn’t flush properly (at all) it’s a bit of a mess really . Needs some maintenance and lots of tlc

Clean but very dated. Very posh previously but decades ago.

Not clean as you expected

Lovely hotel in a lovely location

Service spot on and booked again to stay in January

What a fantastic hotel. Full of character and style. The room was very spacious and the bed was comfortable. Big bathroom that was well decorated with stylish tiling and was warm with a nice shower and big bath. Room was serviced daily and supplied with replacement tea and coffee, towels and toiletries. I think the only thing that was missing was a small fridge (I have my own milk which I like to keep cool), but that was just just a minor point really. The only criticism I have was when I went for dinner one night (I wasn’t planning to) there was only the Christmas menu and as with most places this time of year the price was very high and although the quality was ok it wasn’t good value for money. But overall the hotel itself was great.

My friend and I stayed overnight at Nailcote Hall Hotel as we were attending our Christmas party there, and overall we had a very pleasant experience. Check-in was quick and easy, with a very friendly and welcoming lady on the reception desk. Our room was spacious, clean, and well presented, with a good-sized modern bathroom. Tea and coffee facilities were provided with a nice selection, along with two cans of water, which was a thoughtful touch. The room was well equipped, with two hairdryers, an iron, and a trouser press. The bed was very comfortable, the pillows were good, and we both had a great night’s sleep. Breakfast the next morning was also very enjoyable, offering plenty of choice for both continental and full English options. Tea or coffee was brought to our table, which was a nice service touch. We managed to get a great Black Friday deal and paid just under £45 each, which we felt was excellent value for money. However, I don’t think we would have stayed at the normal full-price rate. Overall, a comfortable and enjoyable stay, especially at a discounted price.

Room lovely clean comfortable everything i needed . Staff helpful food good . Christmas decorations outstanding . Will be back .

The hotel was excellent

Friendly easy service from the minute we arrived until we left the following morning. Lovely room, good temperature and amazing shower.

Excellent room, fast check in and out, friendly staff

Rooms are VERY dated. Carpets have stains on, there are scuff marks etc on the walls. Although I don't think it was dirty, it felt dirty. I also think I was next to the boiler room or something because there was a consistent noise all night that kept me awake. I didn't have any food here so can't comment on that. General areas like the bar etc looked nice...nicer than the rooms, that's for sure.

Clean room, comfortable bed and an excellent breakfast.

Friendly staff and good location

This hotel is cheap for a reason for Black Friday deals. Just look at the reviews across all platforms, good luck in liaising with hotel staff to reach a solution, they do not care or want to listen. Do not fall for the fancy pictures, they do not reflect the reality. Book elsewhere to avoid disappointment.