Room was amazing, the staff was excellent. Can't wait to come back next year

Room clean

This hotel is under very serious renovations! Noise daily 8A - 6P! Lots of noise! The lobby was closed, the fitness center was closed, all of the first & second floors are under renovations. Only the third floor was operational. Our extended stay room had no coffee maker, no dishes or cookware, not even disposable cups. No hangers! It should not be open! The bathroom sink leaked. There were bugs in the room. They should have offered a refund of some sort. Will never stay there again! Why wasn’t this not communicated when we were selecting our stay. How can this property be on your site! This makes me not trust Expedia!

Shops and restaurants nearby, construction on-site so parking near door entrance is limited. Very sore site to see when pulling up & not knowing theyre under construction. Initially, thought it was closed. So really annoying that it was just dirty looking & i wasnt aware of any construction. the halls filled with dust and elevators really dirty, the Temporary main entrance door filled with grim and filth which look like its always that way despite construction. It says 8a yo 6p construction but at 7p guys were blocking entrance repairing ceiling which a lot of tiles are missing. Actual room was nice & did look updated, did have fridge & countertop stove but no pots, pans, plates, utensils, nothing. It has potential but i wouldve never chosen this place had i known it was under construction & feeling like i was in a $30 motel. This was a special anniversary for an out of town-er so based on occasion & knowing it was construction i wouldve opted for something that was more clean & visually appealing. I just think they should warn ppl prior to booking. So if youre asthma free, dont mind a motel vibe, cpuld care less about the vibe pulling up & walking through, or a room with countertop stove but nothing to cook in or with but pay as if everything is normal & on point this is your place. Anyone with allergies to dust. Asthma or planning A place with good vibes, clean hallways & items you can use for countertop stove. Make sure the construction is done if not keep going.

The first room we were put in was disgusting. Pubic hair all over the bathroom floor, there were leftovers in the freezer so it was clear the room was not cleaned thoroughly. The room smelled STRONGLY like cigarettes. We were not notified about the ongoing construction of the lobby and other floors of the building, which was inconsiderate. The first phone conversations with hotel staff were rude and once again inconsiderate.

Nothing!

Them white bedsheets were terrible. They had urine stains, blood stains just disgusting. I didn’t even wait for checkout time. We got a little bit of sleep and left.

Excellent

No dishes in the kitchen in my suite.

My stay was absolutely everything that I wanted it to be despite the renovations that are taking place within the facility. The service was still amazing. There was great customer service from the front desks to the housekeeping staff. I am visiting from california and I already have a made up mind that when I return to cleveland this is where I'll stay

Bed was comfortable, the room was clean. Fast service at the desk. Coffee wasn't so good but it served its purpose and got needed rest.

They were in the middle of remodeling so they put alot missing things so they have stuff out of the way like no ice trays in the refrigerator, not enough towels and no plates or silverware but the guy at the desk said that they are not normally but I would think they would at least have a sign telling you to asked at the desk for them. Your visitor still need the items as larger of a building they could have maybe made a totally floor kept with everything while they worked on another floor maybe.

Only thing that bothered me was the 50 dollar charge extra for the coverage of the room threw me off then tried to charge my card 4 different times between 50 to 100 dollars

Ink

Needs a good cleaning and rehabilitation

Came into the room with dirty facecloths on nightstand and bathroom. Like someone was in there doing they thing before I checked in. Don't go there

cockroaches in the microwave and cabinets

The room was not clean and there were roaches in the room and microwave.

Nothing

Nice