Rating & Review Keseluruhan Holiday Inn Express & Suites SULPHUR SPRINGS by IHG, an IHG Hotel

This is the worst holiday inn that I have stayed at, it faces a noisy highway, the hotel needs to be updated, the breakfast was ok, cinnamon rolls were not fresh but dried out, the egg omelets also tasted very dried out. I have had the same breakfast at many other holiday inns and never had an issue but this was definitely the worst overall. Only good thing was the beds were comfy like all the other holiday inns

Clean. Spot on the ceiling from a leak. Only one shower door worked but didnt effect us.

Cordial reception

The staffs were so lovely . I would want to stay there again

Perfect

Holiday Inn Express suites Sulphur Springs Texas Was very nice Luxurious bedding Beautiful glass shower A/C worked amazing Wonderful breakfast buffet We got a room upgrade because of a maintenance issue which was very nice

Convenient to everything we needed

First room didnt have any blinds. Didnt realize tull the next morning when the sun woke us up super early. They were super nice and gave us another room the next day

This is a recently remodeled property. Staff was friendly. Great experience.

Excellent location! New facility

We had a room with a connecting door and it may be because of this but the noise from the next room was extremely loud, we could hear the guy talk and shouting.

Enjoyed our stay. Breakfast was good & our room was very nice!

Property was very nice and at a great price.

Elevator was down. Was told it would be fixed in 30 minutes and on day 3 it was still down. Their computers were down and they had to come to my room to see what day I was checking out. We had a big group staying there for a wedding and they messed up their room. I will never stay there again.

The hotel is clean and comfortable. It has become my go-to place in Sulphur Springs.

Multiple issue with the employee and wrong rooms

Friendly staff and clean rooms. Slept well.

Awesome stay. The hotel was very clean and the rooms were spacious. Breakfast was good, gym was nice, and staff was friendly and helpful. The only downside is the internet to connect to the tv and watch apps would not work.

Front desk was extremely pleasant and helpful. We needed some help with our thermostat, and he immediately came to fix it. On checkout, a different gentleman helped me. Both were very conscientious. Room was clean, bed comfortable. Nice shower for a mid level hotel. Good breakfast. We visit sulphur springs several times per year and chose a different hotel this time due to price and short trip. We were very pleased. This isn't a lixury hotel, but it is very good as a mid or economy level.

After driving 5 hours we stopped to get some rest. I usually stay at HIE so I had booked this one a couple days ahead of time. The lobby is clean and the young gentlemen who checked us in was polite. Once we got past the front lobby though we noticed an awful smell. It was everywhere, even our room. It smelled like a dirty retirement home. After meeting the front desk attendant the next morning I believe they may own and live on the property so they may be nose blind to the stench. It was truly unpleasant. Also too many slamming doors in the wee early morning hours. Got work up at 5ish by a constant slamming door. Won’t be staying here again. Way less standards than every other HIE I’ve ever stayed at.