Rating & Review Keseluruhan Courtyard by Marriott Lansing

It was undergoing some renovations, so it was slightly inconvenient.

—

Its nice for price

The hotel is under construction. I get it happens but i didnt know this untill we checked in. I booked and paid though hotels .com but yet i have now been charged $130 and $87.07 and $20 for incidentals. The front desk person has verified they charged my card instead of the hotel.com account but manager is the only person that can figure it out and they are never there.

In construction No towels

Would have been nice to have microwave in room. Also fridge would freeze our water bottles. No way to adjust found. Overall good stay.

Muy mal servicio , no hicieron la limpieza en dos días, el primer día hablé para avisar , el segundo me topé q la señora de servicio y le comenté que si podría limpiar y no limpio.

The Courtyard came to our rescue at midnight when the reservation at our original hotel couldn’t be honored because their housekeeping staff had forgotten to clean our room (they had six empty rooms, but they hadn’t been cleaned which prevented our being able to check-in). The Courtyard was incredibly welcoming and accommodating, ensuring we were able to get settled quickly and catch a few winks. Kudos to their night staff.. great people.

Only one elevator at front of building, but the room given was to far for a handicap person, on the other side of hotel. Construction going on Friday and Saturday. Given a room, and bed had not been made or room cleaned, had to be given another room. I thought I asked for handicap accommodations, but there were none. Building looks like an old apartment complex. Big tree covering room window, which made the room dark.

The hotel is understaffed so the restaurant was close. No food to get. I wanted a coffee in the morning but couldn’t get one, to add insult to injury the coffee machine in my room was missing the try to out the coffee in….. there’s also renovations going on and there’s a very distinct smell in the building. Personally I wouldn’t book here until they get it all sorted

We really loved the layout and size of the room. Also, had a small balcony, but that wasn't in the greatest condition and the weather really didn't allow for it to be used. They are currently renovating, so it was messy in areas. I specifically selected this hotel for price, location, and that it had a pool. The pool was under maintenance, so we weren't able to use it. I didn't know this until check-in which was very disappointing. They did offer for us to use a pool at another hotel down the road. Nice offer, but really not feasible or practical. I would consider staying here again if the price is right.

They gave great service!

Horrible place with idiot employees or none, no room clean in 4 days, AC heat a joke. Ants in bathroom. Bed about 4” off floor. Never changed towels, sheets, emptied wastebaskets. Breakfast a laugh. One gal charged me $2 for a banana that another worker said was free. Room valued about half the cost. Shocking. “UNDER REDEVELOPMENT” still doesn’t describe the chaos. Ugh

Room was not as clean as I expected. Staff friendly but not timely.

Great staff. Off the charts customer service. Thank you!!!

They gave me a room that was under construction but they made up for it by putting me in another room

Amazing spacious rooms, beautiful decor. Staff beyond friendly

It was a decent property but it was understaffed.

It was a bit run down for a Marriott property

So easy to check in. Attentive housekeeping.