Staff was great. Always enjoy staying at the Fairmont. It was unfortunate that they ended up closing the spa for the days we were there. That was actually the main point of our trip so a little disappointed at that.

We received an upgrade to a new junior suite. The room was right on the lake with beautiful views of Mount Edith Cavel. The staff were courteous and helpful. The hot tub was wonderful after a day of skiing and dinner in Orso was delicious m. Highly recommend the JPL!!

Run down .main lodge closed for renovation . Terrible customer service . Wanted a spa experience . Spa moved . Extremely disappointed

Everything was awesome despite the renovations. Wished could have appreciated it when it was all complete

The quality of service and historically world class 10 star reputation are unmatched at the JPL. Thank you to all the staff for always making us feel welcome and at home.

Absolutely stunning property. We stayed in the estate cabins and the view of the lake/mountains was beautiful. The cabin was spotless and we loved the pool/hot tub. The staff was friendly and accommodating. I highly recommend the Jasper Park Lodge!

Room was great loved the pool

Everything was perfect !!! :)

Great stay. The place is beautiful and service impeccable!

Rooms were clean, staff were great, they definitely understand the small details highly recommend

The grounds are unbelievable, and even under construction the staff tried their best to make everything as enjoyable as possible.

Lovely room with view of lake, that is when a vehicle wasn’t parked right in front of our window. Very rude of the ppl who would do this and not necessary as this wonderful Hotel includes free valet services which we loved. Other than inconsiderate parking this hotel was a great place to spend New Years. Beautiful room spacious and newly renovated. Staff are spectacular in all they do! And we were so lucky to have amazing weather just below zero and sunny. Room service is my fave. Hot tub great but try the pool first! Felt too cold after the heat of the hot tub. S’mores station at night. Lights on trees and buildings. Magical visit. See you next year!

Staff sucked at everything, from hosts to explaining anything, the lodge was run down and old, nothing worked properly. Over priced, horrible service, the lodge is soo run down and broken, never staying again, worst experience by far staying in jasper

The staff were so incredibly friendly for my partner and myself. The upgrade to the junior suite was excellent. Other than the few renovations that closed some shops it was overall one of the best resort experiences we have had

Excellent staff

Did a great job making it still feel like christmas while away from home. always a great expereince!

Upgrade offered, and even though it was a bigger room, the room was not one of recently renovated rooms, freezing cold, heaters inadequate. windows partially open, door had large gaps. If this is Fairmont standard from recent years, I am sorry for anyone paying premium prices for such poor facility standard. Renovated rooms is not justification to double or triple the price either.

Suite was in good condition. Staff were friendly, food was good. But the resort room buildings are built so close together you feel crammed in. The main building is under construction, therefore became an eye sore. The building you check in was underwhelming, no grande entrance. Overall for the price you pay and for it being a Fairmont in Jasper the grounds are underwhelming. Would not pay this much to stay again.

Great stay atvt

The staff was very friendly and welcoming from the moment we drove up. The concierge agent was also very welcoming. The room was beautiful and clean with a terrific view of the lake in winter. As it was a special occasion, there was a delicious piece of birthday cake waiting for me in the room. Special touches like that make a guest feel special and it was much appreciated.