Great experience

Loved the lotion and mouthwash in the bathroom and the robes were lovely to wear and bed very comfortable

Wonderful stay thank you

Great location, staff were fabulous!!

Staff was kind and very courteous and helpful

Excellent central place to stay which exudes opulence. The staff will literally offer to help you in any way possible. Rooms are extremely spacious, clean, and well looked after. The beds are also extremely comfy. You can see why it has a five star rating. However there are two major elements that let the hotel down. One is the ridiculously high $200 a night Security Deposit. The biggest bugbear however would be the extremely cramped and very basic bathrooms in the rooms themselves. While the rooms are decadent and scream 5 star luxury, the bathrooms would struggle to reach 3 star status, and of all the hotel chains I have stayed in, even the likes of Premier Inn and Travelodge offer better bathroom facilities. In conclusion go for the history, the luxury, the staff, the location, but avoid if you want that luxury to extend to the bathroom. For us, the pros far far outweigh the cons

Swimming Pool plus steam and sauna rooms and a machine to dry your swim trunks

Room was not ready at check in. Room was dated.

The rooms were nice but the bar staff and manger was terrible.

Save the hassle of having the Bell Service bring up your bags. After a hour wait, we found our luggage unattended in the lobby and moved it ourselves. Concerns raised at checkout were dismissed. Disappointed with my experience here. Doesn’t feel like a Fairmont hotel stay anymore.

perfect stay

Very professional friendly staff and clean rooms

Fantastic service and beautiful hotel and rooms. Only glitch was construction that made getting to our room a challenge.

our room was warm at night, even though we turned the a/c to its lowest setting...we asked for a fan, which was delivered but did not help much...old hotel and I suppose hard to cool on hotter day/nights...bathrooms need a serious upgrade - not up to the standards of a premium hotel...

Absolutely 5*

Great hotel, great location, easy check in/out! Great cocktail bars on site!

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Everything was terrific. The staff were great. After O checked out, there was an extra chargenof $481 on my card. There was no reason for it. I had to call 5 times over a week amd leave 3 messages. On my 5th call I was finally able to get a hold of someone in accounting. They said they would issue a refund. No explanation was provided.

The staff went out to their way to make my daughter’s birthday extra special! Appreciate the front desk team and all three dining rooms. I will return!

Clean room convenient location