Rating & Review Keseluruhan Hilton Garden Inn Louisville East

Safe and quiet!

Never have I stayed in a hotel room that was more broken down than this one. The blinds were broken and they left office paper clips to hold them up. There was a horrible stain from god knows what on the bathroom floor and a hole by one of the electrical outlets. This was a disappointment for a Hilton hotel.

Nice facility. Clean rooms. Courteous staff.

Great stay especially for the price. Only downside was breakfast cost $13.

proximity to my destination

My stay at this hotel was very restful and clean my only problem with it is the lady that was hosting the breakfast area tried to pull a fast one on me. So the manager when I checked in noticed that a complimentary breakfast was not included when I made my reservation online so he very graciously gave me two vouchers for free breakfast which was awesome of him. The next morning when I went to breakfast I was unaware that there was going to be a host that took your dishes after you were done eating with that said I did not have any cash on me so I approached this lady and explained to her that I do not carry cash on me and I am sorry for not leaving a tip. With kind of an attitude she said it's no big deal don't worry about it. The next day I check my bank statement and I was charged $39 for breakfast and when I called the hotel the young lady that I spoke to which was not the lady that was hosting the breakfast area told me that I chose to charge breakfast to my room and there was no vouchers present. So when I explained to her that I did not have cash on me to leave her a tip she then threw away my vouchers and charged my room for two full breakfasts

Check in with Wendy was very unfriendly, rude and unprofessional. I usually stay here on my drive to SC and I have never had such a rude check in. I asked questions and she was super unfriendly and barely answered

The staff was extraordinary

I love staying here and am a repeat customer at this location. The staff is awesome, place is clean, comfortable and safe. I'll stay here again at the endvofvthe month...

The hotel was very clean. The room was very spacious and had several, convenient features, such as a small stacked drawers near the clothes hanging area. I plan to return again when visiting in Louisville again.

The bed in room 108 needs to be readjusted. It was very noisy.

Perfect stay.

First of all when I went to checkout, the woman at the front desk had informed us of having 2 rooms reserved and paid for under my name. I did not reserve but 1. Upon entering the room the toilet was running continuously which we fixed bc the handle was stuck. Carport looked very worn down all over the hotel, not just our room! The hotel was packed and had loud young children and teenagers there for some kind of competition. The beds in our room were very uncomfortable and the pillows were super lumpy. The top blanket on each bed felt like a scratchy paper towel. I have stayed at several Hilton Garrde s and this was by for the worst one so far!! Very dissatisfied!! Won’t be back and really hope this will help others on deciding where to stay in Louisville ( pick one of the other 2-3 Hilton Gardens in the same town), MUCH BETTER ALL AROUND!! I give this place two stars bc we were warm and dry (oh the shower was horrible and there was no where to hand your towels)

Clean, comfortable rooms at a decent price. Friendly staff.

Be aware that the breakfast is NOT complementary - unlike most hotels in that price range.

Room was clean and quiet. Reception desk staff were not very friendly both at check in and check out.

loved our stay here, staff was incredibly friendly and welcoming, receptionists really set the tone with hotels stays and the ladies working reception were accommodating, incredibly welcoming and kind and set such a great atmosphere for our stay. restaurant selection around the hotel were wonderful and very close to the hotel with a steakhouse right beside it. during my stay hurricane helene’s remains hit louisville pretty hard, staff at the hotel cleaned up any water that might have been tracked in during the storm and although my personal plans were affected by said storm, staying at the hotel didn’t feel like i wasted my trip. upon check in the room was very clean and spacious. on the desk in the room there were bottles of water and there was a keurig in my room with coffee pods, sweetener, creamer and stirring sticks which is pretty on par with hotel coffee pots, but what was super unique for me is they had pods for tea and travel coffee cups with lids. i am not someone that likes coffee so having the option of tea in the morning was very thoughtful these may seem minor amenities but these are just small things that really improve a hotel stay the little details make a huge difference. i usually never stay at the same hotel twice when i come to louisville as i like seeing different areas but this may just be my forever go to when im in, excellent hotel and excellent service.

Great room and stay

Had to pay for breakfast the hiltons i stayed in i never had to pay

Great stay overall. Very nicely kept property. My only complaint was that the pillows were terrible. We’ve resolved to bring our own next time. I’d give this stay an A.