Great hotel for families, check in is not good as we qued for over an hour. The biggest issue is the food very poor and it’s such a shame as we like to have a bottle of wine with dinner so you are really stuck unless you get a taxi into town. If the food was good I would given 4 🌟

Absolutely brilliant value for money, and a fab resort that's family and pet friendly. If the check-in process could be made m9re efficient, it would be 5 stars.

Room smelled of damp, walls made from paper and not clean bathrooms. Gone downhill massively and won’t be coming back

Shocking service , as a large group we have been holidaying at this hotel for over 10 years . The minute Britannia took over it’s went downhill. The hotel itself has a lot going for it but being short staffed with dismissive attitudes has just changed the whole experience of the stay . Getting rid of the lounge fire was also a disappointing move.

Yes

Room was very unclean

Awful hotel needs updating.

With the worst snow Aberdeenshire and the Highlands has seen in a long time, we couldn't make our booking. We asked the hotel if we could move our booking to a later date and they refused. They would rather we had got stuck in the snow with a 3 year old in the car and attempted to make our booking against all of the advice and amber weather warnings in place

Excellent

Only downfall was its card only payments for everything nowhere in hotel accepts cash.

First of all, We are not complainers, pretty easy going. We just returned from New Years eve at Coylumbridge. Majority of staff were great New years eve dinner, £59 adult £29 kids it was genuinely one of the worst meals ive had out. It was at a joke bad. It was also so short staffed our drinks another £70 arrived for dessert. The breaker for us was we couldnt get a seat in bar and lounge. We understand its busy but after speaking to a lot of people no one stayed in hotel. they all arrived before check in and plonked down on sofas. one person for 6 seats. It was all locals for the town who just came for a party. Annoying when all in all for two nights meals and drinks we spent over a grand. Maybe check people coming in at door to see if residents or large groups of locals with carry outs . We stayed last year also and it wasnt this bad. Management need to look into this and possible hire security?? Next year is in doubt for us sadly

Check-in took around an hour, which was frustrating. The room itself was fine, however the stay was very disrupted by noise. Children were knocking on doors and running away throughout the night, with shouting and running in the corridors still happening at 11:45pm on a Tuesday. Our room was next to a cleaning cupboard and we were woken early by cleaning trolleys being dragged along the wall beside the bed. There was more shouting in the corridors again from around 6:30am. Unfortunately, the lack of noise control and consideration for guests made it hard to get any rest.

Experience Arctic Temperatures at Bedtime! Good price. Good location. Good staff & amenities. Inadequate heating… even for Shackleton et al! If heating options improved would be great option.

Rooms were clean and comfortable. Hotel was lovely. Little staff who work very hard. Lots of activities for kids.

Clean room. Friendly staff. Quiet room. Excellent Spa facilities ( recently done up). My wife commented “This is my favourite hotel” - she means … in the U.K.

To have housekeeping enter your room at 9.55 without knocking , telling us we were to be checked out by 10 is NOT acceptable , when it clearly states 11.00 am for weekends . Standing appeasing a towel just out the shower , absolutely shocking attitude from the housemaid , will definetly not return after this disgusting invasion of privacy

Good for families.

Didn’t use any of the facilities as it’s just a stop over for us. The room was very clean and shower was nice and big and spotlessly clean.

Reception staff were superb.

Parking good