The room was not as expected. Mismatched tiles in the bathroom, very old and dated room. Looks to be all original and nothing like advertised on their website. Paid extra for a room with a view of the bridge and opera house (at the time of booking was not made aware there were ships docked every day so opera house would only be visible some time after 5pm each day). Was not made to feel welcome at check-in, only the basics were explained. Check out was very similar, was not asked about our stay at all.