Rating & Review Keseluruhan Sonesta ES Suites Dallas - Las Colinas

The room smelled like a cigarette absolutely horrible, was told that I couldn’t change rooms, pool was under maintenance, tv didn’t work, no hot water, staff was rude and not helpful at all, I have stayed in a lot of hotels and this one was by far the worst of all of them. Do not waste your time no matter the “savings”.

5 stars great breakfast

Pool was small and wasn’t ready to swim in

The property is okay

Breakfast was terrible !!

Entire hotel was very humid, no A/C. Pictures online catfish you to what actual room looks like. Booked a suite with seperate rooms, didnt recieve it..

I discussed with the front desk clerk and have called the facility but have not been permitted to speak with a manager about the disgusting roach and ant issue in my room. Completely unacceptable

Hotel was located in a nice quiet business complex area a very safe serene area. The hotel interior was nice but a bit dated the rooms were nice and decent and clean as well but not upgrade was the latest technology for your phone or streaming services on TV

We checked in and checked out about two hours later. First the pool was closed and not in operation. Second the tv in our room couldn’t get it to change channels. The wifi was not working properly and the closet door in our room wouldn’t shut completely. So we checked out and found another place to stay even the Hotels.com charged me before we even checked in. That should be illegal because i should reserve the right to checkout if certain ammenties are not working and couldn’t get help from the front desk. The area around the property seemed ok. But this property needs to updated and better quality service. I hope i can get a refund since we didn’t stay the full two nights we paid for.

Sooooomany ants! Broken stairs outside. Dirty towels at stairs. Big ants though.

There was blood on the bed sheets & ants

Nice room, good breakfast, no complaints

The pool was disgusting and had not been cleaned, however the staff was super friendly. Would not recommend. The wifi did not work and the rooms did not have extra supplies such as extra trash liners to change trash out, enough towels for the amount of people I booked the room for, etc.

Great hotel very clean and convenient location to my destinations.

Really comfortable room for a short night layover- perfect for our family of four. We didn’t get to use much of the facilities, but breakfast was good, everything was clean, and the beds were comfortable. We would definitely stay again! Very reasonable rates as well.

Nice stay

This place needs a lot of updates, no WiFi and I work remotely so that was very inconvenient. Televisions so old they want connect to the horrible WiFi, utensils in the kitchen were dirty. The manager did his best to make up for all the mishaps but we want be back!

My favorite place to stay at in Irving. It’s gives me a good vibe. Staff are great people. Front desk staff are awesome down to earth. Breakfast is always good. Ladies in the dining hall are great. Washer and dryer are included in your stay so if you do need to wash your clothes you don’t have to scramble for quarters. That’s one thing that needs some TLC. I have always left the property happy. If you are coming from the airport and if its before 11:30 pm I would suggest to take the DART train into town to the first stop Beltline station using the GoPass app to buy your ticket for $3 using the app more likely DART will sent a ride to take you straight to the hotel. I have never had a problem with DART to get me to the property using the app. $3 what a deal best deal. Plus the great deal when I stay here.

The room was great. Plenty of room in each bedroom. Living room was spacious also. Daughter loved the pool. It was conveniently located for our traveling. Would stay again for sure. Price was reasonable.

Loved the property