Clean rooms. Helpful staff.

I always need a first floor room, but they told me since I used this app. It was second floors only if that isn't the case. Can you please explain to them? I had to wait before I could get a first floor room.But all turned out okay

I payed for a business room 358 dollars your guy changed my date of arrival and new room was smaller then my walk in closet I’ll never deal with Expedia again

My stay was wonderful! The staff were kind and helpful, and the hotel was well maintained.

Amazing staff and Security

Easy parking. Pool and gym are great.

Didn't get to go because it wasn't clarified that they need a credit card

Pool was nice,comfortable, clean. Restaurant near hotel

The room was clean upon arrival. Crisp WHITE towels and bedding.

The hotel was neat and clean and the staff was very helpful and nice. They always help me out at the front desk. When I ask for something.

All was excellent except for a noisy heat pump fan in the breakfast room which could not be disabled (at the time we were there, anyway), perhaps it's been fixed subsequently). We took our breakfast outside. Love the location near the waterfront,

Rooms smell musty

Nice property, looks like they are in the process of improving. Overall nice and clean. Pool water was a comfortable temperature. Nice size, but not much decor especially since no windows. Also had a nice sauna. Very nice gym, which is also open to the public. Breakfast not included, but the Shire restaurant on the hotel property gives 10% off to hotel guests. They had a nice all day breakfast menu.

The staff was super friendly and great to chat with while we went through the formalities. Beds were super comfortable and the room was quite spacious.

Me and my girlfriend enjoyed our stay

We checked in on a Sunday night when it was empty - for two nights. Not sure why they opted to put us in the room right beside the stairs, but it was incredibly noisy at all hours of the day. There is almost no sound proofing between the rooms beside you or above you. Both nights we were woken up by the people above us. We could even hear them peeing.. The second night we had guests beside us and we could hear them slamming doors as they went between rooms and screaming at their TV. The beds were also not comfy at all and the pillows were like half sized basically. While the front desk did offer to switch rooms after I left feedback via expedia after the first night, it would have been more inconvenient than helpful at that point. I also don’t love that they deactivated both of our key cards in what felt like an attempt to make us come talk to them about the feedback we left (it wasn’t a public review). If I wanted to chat about it, I would have. I didn’t love how I felt forced to speak to them about it. The rooms were pretty clean but the hallways and common areas were not well kept. Overall, we stayed here because we had to. Everything else was booked. Wouldn’t stay here again.

The staff at this hotel is wonderful. They are amazingly helpful. The facilities are well kept and the rooms are kept very clean. The cleaning people clean my room every other day at my request and they kept it very nice. The hotel needs refurbishing as it is very outdated. However, the cleanliness and the staff make up for it.

The staff were amazing and really helpful. The room was clean but there was the odd stain here and there but nothing to write home about and difficult to remove. Parking was great and you could enter the hotel from numerous entries with your room key. The attached restaurant was great too, served a mean breakfast, although on the first night we were informed we got a discount for eating food there, I don't think we ever did despite mentioning a few times, luckily it was reasonably priced. The room was also massive with lots of space and the bathroom had a bath with shower. Would recommend and also has a gym and swimming pool for use free for guests.

Never again

I arrived late and left early. The restaurant closed at 8 pm, so I did not get a chance to try it. Overall it was very clean, but does seem a bit old and tired. There were no bottles of water in the room, but several vending machines with drinks in the halls.