This was possibly our best hotel experience ever. It was my husband's 50th birthday and management helped to make it truly special.The hotel room and facilities were stunning. The Cliff Bay is very well located, on a beautiful bay a few minutes walk away from the port area (I would recommend this distance away from the cruise ships). We enjoyed a couple of meals from room service (best burger ever...and we've tried many). On the opposite side of the scale, the Il Gallo D'Oro Michelin experience was extraordinary...food art and superb service. The hotel is in perfect condition and manages to be elegant and contemporary and yet have charm and feel warm. I would definitely recommend this hotel to others and consider returning. An unforgettable stay.

Everything was perfect the staff answered questions gave you great information and room was clean can’t wait to come back with kids and their kids

We had a room

Excellent staff. Excellent location, excellent breakfast, excellent amenities, everything excellent.

For a long time I wanted to stay and did read many reviews the hotel is all people rave about and more ! Amazing balcony views and i did enjoy the view of the Port of Funchal it really has the best location in Funchal . The rooms are spacious with a very private balcony (6th floor) extremely comfortable beds. The service was excellent from everyone we met .

Das Hotel hat eine gute Lage, vom Balkon genießt man einen guten Blick auf Funchal mit Hafen. Der Service durch die Mitarbeiter ist tadellos. Das Zimmer war recht klein, wenig Platz zum Verstauen der persönlichen Dinge vorhanden. Nespresso-Kaffeemaschine und täglich 4 Kapseln + 2 kleine Flaschen Wasser werden bereitgestellt. Das Frühstück erscheint zunächst umfangreich, nach ein paar Tagen dann leider wenig vielfältig. Es gibt jeden Tag die gleichen Speisen, warme Gericht wie Rührei etc. werden komischerweise nicht gewürzt, Pan-Cakes sind ungesüßt. Das fanden wir geschmacklich nicht so besonders. Das Hotel ingesamt macht einen ordentlichen Eindruck, 5-Sterne Niveau würden wir aufgrund des Erscheinungsbildes eher nicht vermuten. Insbesondere der Poolbereich ist wenig einladend und renovierungsbedürftig. Die Zimmer sind auch teilweise eher ältlich anmutend. Wir hatten ein teilweise renoviertes Zimmer, das war ok. Diese Hotel-Kette hat anderswo moderne Zimmer, vielleicht wird ja hier auch einmal in naher Zukunft das Hotel „aufgefrischt „ und dem Zeitgeist angepasst?

The hotel was marvellous in every way and we will certainly be returning next year.

Perfect in every aspect

Lovely property but had unbelievable service in other hotels we stayed at. The Cliff Bay hotel the Staff couldn’t care if you were there or not. Very difficult to find pool staff , restaurant , poor recommendations from reception staff etc - often just did it ourselves. Very surprised as we are not demanding at all but For the premium price I expect premium service . The other hotels we stayed at couldn’t do enough for you . I thot it was important to share as I would want to know

Yes

Good service, nice room, breakfast, perfect position

Sehr aufmerksames Personal!

Perfekt um sich zu erholen

A really exceptional hotel in an excellent but quiet location.

Fantastic

Beautiful hotel with lots of touches that elevated it- the flower displays are stunning, the staff are friendly, helpful and attentive. Breakfast was fabulous. We will be back !

Helt OK. Kanskje på tide med en oppgradering.

Un service de qualité mais un établissement dont les chambres mériteraient un sérieux coup de jeune. La clientèle est âgée voire très âgée.

Gorgeous property and amenities. ‘Make dinner reservations early as restaurants fill.

Hotel was great. Very friendly staff. Food was good at all restaurants