Great service

This property is old but renovated. Parking is a little challenge because space is small. Be aware this hotel will charge $22 parking charge. Expedia has a page says free parking but it is not. The check in and check out staff are unfriendly when I mention expedia free parking page. I personally will not go back to this hotel in future trip. If you want to park a car, pay parking fee on Expedia, it is about $8. I think it is a bug or error somehow this hotel is not able to solve it professionally.

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Unfortunately, my stay was not the best. After checking in very late, around 3am, I found that the bathroom light in my assigned room was broken. This suggests that maintenance is not doing a good enough job ensuring the facilities are properly checked and working. When I called the front desk, I was essentially told to wait until morning and use the bathroom in the dark. Only after I specifically requested a room change did they arrange one. The staff could have shown much better problem-solving and customer service in handling the issue. On top of that, the AC in the room was extremely loud. Every time it turned on, it woke me up, so I never got a good night’s sleep. Overall, the basic maintenance and room comfort need significant improvement.

若干トロント中心部からは離れていますが大きなショッピングモールに隣接、あと飲食店も周囲にあり、また空港からもそんなに離れておらず立地的が良かったです。 またスタッフの対応も日本語対応可能なアジア系スタッフさんもいらっしゃり気持ちの良い対応をしていただけました。 室内は広く、水回りもバスタブはありませんでしたがシャワーの水圧を含め問題ありませんでした。洗面台も広めで気持ちよかったです。 個人的には比較的広めのジムがありがたかったです。プールもありましたが水着を持参しておらす使用しませんでしたが結構立派なプールでしたので悔やまれました。 １階にスタバが入っているのもポイントが高いです。 またトロントに来たら宿泊したいと思います。

Staff was professional and location was excellent close to a lot of amenities.

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Room was clean, complementary water bottles were nice. 12pm checkout was nice, they hold your luggage for free. Walking distance to square one shopping mall. Lots of restaurants nearby

Rooms not well maintained. Only cleaned for “15 mins” daily. Tables, bathroom counter, shower, other counter tops aren’t cleaned. They basically just take out the garbage. There are so many rules before cleaning staff arrives and when they come, they do such a terrible job. Like they’re in a hurry. They don’t organize anything. They don’t change the sheets or pillowcase. Floors definitely don’t get cleaned. They literally just re-make the bed with the same sheets. You can still see whatever stains were on there prior. We stayed for 4 nights and they only gave us 2 rolls of toilet paper. Everyday when cleaning staff cleaned, they did not replace the toilet paper. Almost like they were trying to conserve their stock. I had to ask the cleaning staff for toilet paper and she gave me just one extra roll. The complimentary water I found in my room was open, which was suspicious and I obviously didn’t drink it. The carpets in the hallway are so dirty with stains and some days paper garbage you can tell the cleaning staff don’t care to vacuum it. The carpets smell damp. Not well maintained at all! My major issue was just the cleanliness of this place. I was so disappointed. The front staff do an okay job. Nothing exceptional. Breakfast is insanely overpriced at $32 per person daily. Not included in your hotel room charges so it’s an additional charge. Nothing draws you to want to return. It’s okay for a night or two at most, something last minute. Shouldn’t be your main option.

The beds are not comfortable , after sleeping on it for three nights both me and my wife had neck and shoulder pain as the mattress was sunk in the middle. The hotel disables temperature control to go below 18.5 and the air conditioning will cutoff even if the room temp was 20 . In middle of summer this cause is to wake up multiple times during the night to fiddle with air con.

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Quick check in, good customer service, 100/10 would recommend!!!

Fine, clean.

Location is convenient to Square One area. Comfortable bed. Room door closing is very loud and often sounded like someone was entering our room because the doors at the end of the hallway are very close together. Electrical outlet in bathroom did not work well. Had to play with it to get hair dryer to work. Sink drain had a bad smell. Good shower pressure. Parking is a bit tight. Staff was very helpful. Starbucks in lobby was convenient.

We enjoyed our stay. Thank you!!

Excellent location

Friendly helpful staff Cleanliness

Ideal location. Reasonably priced parking . Clean rooms and daily cleaning

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