At telephone beforehand and on arrival all staff were very pleasant, warm, friendly and helpful. Room was fine and air con a welcome surprise. Dinner in restaurant was excellent. Breakfast was good but not perhaps as good as dinner. Grounds all very attractive but walking around, particularly at the rear, we did notice some litter and areas in need of attention. Overall an enjoyable visit and in my view competitively priced.

Such a beautiful hotel with hidden old features, yet the rooms are very modern ! Air conditioning in the room and EV charging points- one don’t work but the staff were super keen to resolve the situation! Really couldn’t fault them . food was amazing, location so tranquil yet 15 minutes from Stafford city centre- will definitely stay again !!

This is the second time we have stayed and we will be back, friendly staff, lovely clean rooms hot breakfast and great accessibility to and from the motorway thank you

Great location with excellent views, all staff are friendly and attentive, great dog friendly hotel.

First time we have stayed in this hotel after a long boat trip from Belfast. A lovely Hotel set in Amazing grounds. The hotel is well maintained and the choice of evening meals were great also. There was a Prom Party going on when we arrived at the hotel and was noisy, but when you ventured into the restaurant there was no noise at all. The bed was too soft for myself but my wife loved it. The only area of concern is the breakfast meal. There needs to be a bit more care and attention to detail on this. It was self service but when we got there, there was not a lot of food left at the time. The staff need to check this on a regular basis and top up where necessary. If you wanted toast then you had to ask for some when you are at the table and whilst waiting for the toast my wife's bacon and eggs were getting colder even on a hot plate. Other than that i would thoroughly recommend this hotel and I will be going back to it in the near future as it is a great halfway stop back down to London the next day.

This is a quality 4 star hotel. Despite there being a large evening function the service was unaffected. Excellent food. Not disturbed by the lateness of the function.

Another fantastic stay at Moat House for my parents, who simply won't stay anywhere else when they're visiting the area! The whole team were phenomenal from start to finish. Apologies that we didn't manage to get everyone's names, but Hannah on reception was amazing at check-in, and Kirsty was excellent at check-out. The bar, restaurant and food service teams were all incredibly friendly and welcoming, making guests feel genuinely valued throughout their stay. A special mention also to the young gentleman in the restaurant, who was exceptionally polite and professional, and to the young lady serving food in the bar area. We understand she's fairly new, but she serves customers with such pride and enthusiasm that you'd think it was her own business. It's wonderful to see the Lewis Partnership adding her talents to an already outstanding team. As always, the surroundings are beautiful, with stunning wildlife and a wonderfully relaxing atmosphere. The Sunday roast was delicious, and the breakfast was simply divine – only surpassed by the exceptional customer service. We're also looking forward to visiting the Dog & Doublet, another property within the same group and conveniently located nearby. We visit Moat House ourselves whenever we want to relax, and my parents genuinely won't consider staying anywhere else when they're in town. That's probably the highest compliment we can give. Truly one of the best hospitality experiences around. Thank you to the entire team!

Lovely hotel and the room and food was very nice. The staff were also very helpful. There was a prom taking place during our stay so parking and using the facilities was limited during the evening . We could have used the area outside to sit and eat as intended but it was just too busy and noisy for us with the parents and students gathered outside.

Staff were professional and friendly upon check in. Family room was a great size. Lovely grounds in a lovely little village

Fantastic stay. Staff very friendly and efficient. Food in the restaurant delicious.

Lovely hotel in a beautiful setting by the canal . Staff are lovely. Breakfast delicious. Plenty of parking

Very comfortable, as ever - have stayed several times. The vegetarian food selection was excellent and good to see they now have Guinness on draft

Beautiful setting near a canal, room was lovely a huge bed! Slept really well, staff so friendly and welcoming. Food was lovely in the restaurant staff very helpful, definitely be going back there and recommend to my friends.

Idea for dog with a large field for exercising. We had a large room with wide comfortable bed. Staff helpful and friendly. Will definitely be back

Room was excellent with 4 poster bed, aircon and outside seating, staff were great especially the manager who was very understanding and customer focussed.

Lovely stay for 1 night. Very hot so was hoping for aircon but not available. Staff provided 2 x fans which was well needed! Clean comfy room and bed. Fab surroundings and lovely food. Ordered the chateau briand which was delicious. Highly recommend.

We had an amazing stay, the room was spacious and clean. The staff were attentive, food was lovely would definitely recommend. The outside space was great and plenty of seating.

Very helpful reception staff .Comfortableand clean room . Good variety of menu and breakfast. Long walk with steps to dining room from bedrroom for anyone with mobility problems. Lovely gardens..However, a very relaxing stay.

Stayed at this Hotel for one night x it was so absolutely perfect, had we realised this we would have stayed for two nights. However had other commitments. Location, ambience, food & drink all 10/10.

Impressive in arrival this countryside hotel and conference centre at first glance appeals. There is also ample parking. Many hotels allow early check in if one arrives ahead of check in time. Moat House staff were less accommodating and seemed to have a hard and fast rule. However, when we sat in the lobby with our suitcases and backpacks half an hour ahead of check in time, they quickly and pleasantly attended to us. The rooms are attractive but for cobwebs on the ceiling in both bedroom and bathroom as well as the bar. The room was noisy - at night the neighbouring unit put their tv on at 3am and it stayed on. It was loud and easy to hear. The serving staff at the included breakfast were very pleasant and ample food was available at the buffet to satisfy most palates. I prefer a bowl of hot porridge/oatmeal and they quickly and happily accommodated with a side container of honey and several rounds of toast. The breakfast setting was surrounded by gardens and well windowed. Very beautiful. I didn’t go 5 star as I was unimpressed by the lack of enthusiasm of the front desk staff and the cobwebs, which indicate a lack of attention, leaving one to wonder as to the overall cleanliness. My compliments to the serving staff who more than made up for other less desirable features. I also found the internet insecure and spotty. Had to keep signing back in after a night’s sleep and if we left the complex for an hour or so. I would stay here again despite some of my remarks.