Rating & Review Keseluruhan Hôtel Mercure Pont d'Avignon Centre

The property was fine and the staff seemed friendly.

Accueil parfait et surclassement top

Het hotel ligt hartje centrum, vlakbij het Palais des Papes. De kamers zijn netjes, het bed is goed, het ontbijt is okay.

Sehr nette und zuvorkommende Mitarbeiter !

Hotel situato in centro a pochi passi dal Palazzo dei Papi. Parti comuni ben arredate e ben curate. Personale gentile. Varia e ottima la colazione. Nel bagno non c'era la presa per il phon, il materasso era durissimo, da un lato del letto mancava il comodino e nella televisione non era presente il canale italiano

really like it, will stay at the same hotel again

Très bon accueil. Personnel tres agréable et serviable. La chambre était tres confortable et calme. L'hôtel est situé juste à côté du palais des papes et en plein centre-ville. Je recommande

Amazing location. Easy to park. Breakfast was very good. Staff were very pleasant and helpful.

Proche des sites touristiques

Poblemas en recepcion, no hablan Español, la habitacion faltal, tras pedir hablar con el Director conseguimos que nos la cambiasen. Las habitaciones a Hoteles.com por lo menos en Francia son las peores

Väldigt centralt läge med garage under huset. Bra frukost och restaurang. Rummet var ok men hade en dålig lukt, särskilt på badrummet.

My original reservation of the restaurant was canncelled by the restaurant. I asked for another restaurant that could be recommended at the reception of the hotel, and what was recommended and reserved was really good. It helped us lot.

Best possible location in the city Easy onsite parking garage. rooms comfortable. had English channels on TV easy to walk to Palace and to good restaurants.

Summary: Parking and check in logitics are incredibly flawed and the male at the desk was disrespectful and dismissive when this We checked in at approximately 6:30pm on Sept 21. There was no available space at the check in area and we were forced to park on the attached parking lot. There were two hotel vans parked in the spots outside the doors and several small cars were double parked in front of other vehicles. Of note, a red Fiat occupied one space of the minimal check in parking for the duration of our stay. Since the checkin parking was overly occupied (double parked) we parked where hotel access was indicated. There is no elevator. We entered a dark hallway with dirty stairs heading downward. We then went down two levels of the parking lot in open metal stairs with our rolling luggage. If you fear heights this would be very challenging. Once we arrived with our luggage at the bottom of the stairs at the arrival spot we noticed no cars had moved. We then went up a half flight of stairs with our luggage to check in. There was no ramp. When we mentioned the parking situation to the male at the desk he said that we should have used the check in area. When I told him his vehicles had blocked needed parking he said “well you came at a busy time” and walked away from me. I was clearly physically distressed from having to move luggage down three flights of industrial stairs and his lack of professionalism and respect shocked me. The property was 3*. Location=A

Endroit très près dans principaux points touristiques. Le robinet de douche était défectueux.

Excelente ibicación, inmejorable!!!

Bedroom dull and didn’t smell fresh. For deluxe rooms we were disappointed.

Ottima posizione, stanza comoda e personale gentile e professionale

Very old and depreciated property

front desk staff was excellent, very friendly and informative