Great location hotel smart and clean staff excellent

Amazing visit. Staff were amazing very happy

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Yes it was very good only problem room temperature was not very good room cold

very cold room

Room was clean and spacious and staff were polite. They turned off the heating at night though which made our first night unpleasant. Even though I called reception, I was provided only 1 electric heater which was not enough to heat up the room.But the next day I called again and they provided 2 more electric heaters that warmed up the room and the rest of the stay was perfect.

Staff lovely. Food very nice.

Noisy room, bar to small not enough seating areas.

Lovely clean room with an excellent bed and modern shower. Lovely staff as well, and the hotel ideally placed for exploring the City

Overall, a poor experience and certainly not the claimed Boutique Luxury. We paid for a 2 category room upgrade and got a room (223) that was very tired. Wallpaper peeling off the wall, stained furniture. The was no view at all due to textured toilet style windows and because it was an internal facing room of some metal bracing. There was just 1 chair that had arms! 1 person had to sit on a small stool or the bed. We should have stayed at the Hotel Du Vin for £40 less per night. We wouldn’t have needed to order bathrobes as some special treat. Not worth £100, let alone £160. The only positive was that it was close to better hotels and restaurants.

Clean and comfortable room. Very enjoyable breakfast.

Hotel is in a great location on the centre of Cheltenham. The decor and facilities are a little tired in places. The Breakfast was the worst we’ve had in a long time, especially galling bearing in mind the £20 price tag. On the plus side, the staff were fantastic.

Staff welcome and helpfulness. Room was a good size,

Hotel was great. Perhaps needed more breakfast staff. Food was served cold ish. Guessing not enough staff on. Otherwise everyone was very polite. 3rd time of staying and we will be back next year.

This was an interesting building. The staff were excellent.

Clean room, fab hot shower. Breakfast was lovely - served by a happy smiley waitress - nothing too much trouble

Wonderful nights stay at The Queens as always . Room was lovely, staff welcoming. Great breakfast . Thank you .

Yes

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The room felt tired and needs an upgrade. The hotel is charging a premium and the room did not reflect that. Christmas parties were ongoing so there was loud music. Feel that if they wish to host parties, the rooms should be soundproofed. Loud music from nearby bars/hotels too. Not ideal when you have an early start!