Rating & Review Keseluruhan SureStay by Best Western Salt Lake City Downtown

Staff was very friendly and accommodating. Room was nice. Will stay here again.

Very dirty, VERY dirty Hair in tub hair on floor. very loud guests (not in their control) but when I asked for it to be corrected they never acted on it. said they would call and did not. I ended up leaving early and did not get a refund for the days I was not there. first night basically did not sleep because of the noise. Tough part is they just do not follow-up to make it better.

Quiet clean room and decent breakfast!

Like how it had a gate at night that locked ppl out unless you had your key card in the area where the motel is and it was vary clean and quite.

The room was clean and comfortable. Parking was great had plenty of spaces. Locotion was just,a short Drive to Huntsmans cancer institute. So not a long drive to get there.

Good hospitality, great breakfast. Floors in room were not very clean

the room had no air conditioning and there were bugs

Unfortunately the area was too sketchy and room unclean for me to stay so I immediately booked another room. Such a bummer!

Not a great area, surrounded by dr*g users and unhoused individuals, and we heard a lot of gunshots. The place was not well cleaned. The people running the place were nice, friendly and welcoming, but there were plenty of people who seem to be living at the hotel who I hope are getting back on their feet, but appeared to still hold a 'particular lifestyle.'

Rooms seemed a bit old a little run down, but it was it was tolerable. Love the gated parking lot and had plenty of spaces to park.

No problems, kind and attentive staff. I felt right at home on my vacation.

Friendly staff

False advertising of the photos online. Room was disgusting and the staff was extremely unwelcoming. Hotel was supposedly sold in March and that was a mistake on their end.

Staff was very friendly and the rooms were clean and comfortable.

The hotel was convenient, not too far from public transportation, and secure with locked access and someone at the front desk every time I passed. The room was very clean, but the chemical smell from the cleaner was so overwhelming I put a "do not disturb" on the door for the length of my stay to avoid more of it. Also, pillows were impossible for me to use - too lofty and firm.

Horrible hotel, terrible customer service. Stay away.

It’s ok, but bathroom tile floor was broken

Decent stay for the price. Woke up be people arguing outside the room. Breakfast was decent

Not what it appears to be.

This property is in a horrible part of town, bad enough to need a gated entry. The room that we were in was supposedly just remodeled it was a horrible job with paint still on the floor and just a big sticker on the bottom of the tub. The door showed signs of being broken into multiple times. The manager tried to pull a bait and switch. The first of two nights was $129. He was going to charge $189 for the second night. Don't walk away from this place, RUN!