The staff were exceptional. You felt you could ask anyone for anything. The resort is simply beautiful. From walking in from the gorgeous beach to a cooler shaded jungle to find your room…well we absolutely loved it. The water was clear and beautiful and the beaches were almost totally clean of that sargassum (sp??). Some was in the water after some days with wind but you could easily get past it to the clean clear deeper water. And you could walk out several hundred feet without it being over your head. Do fun to just play in the waves without fear of strong undertows. Amazing.

Overall is pretty good. Staff is great, room clean. Reserved restaurant is pretty good.

Got bitten up whilw sleeping ,not sure if it was bed bugs or just ant and other bugs since there is so much trees around. Dining option very limited . Italian restaurants was absolutely horrible...ended up leaving and going to the buffet. Mexican would give a 6/10 ..however you are only allow one main entree and portion sizes are really small..so if ur super hungry you would need to go to the buffet. Ended up going to the buffet around 9pm after the mexican restaurant, very limited options and many dishes wasnt refilled. Overall wouldnt recommend

El lugar y las instalaciones increibles, lo únio que malo fue que no nos asiganaron las habitaciones que reserve con mucho tiempo de anticipación y tuvimos que estar cambiando de habitaciones en los días que estuvimos porque al día siguiente ya estaban ocupadas.

En general todas las instalaciones son excelentes, aunado al servicio por parte del personal.

Room was good. Customer service and food could be better.

Todo perfecto

A mí me encanta ese hotel las villas hermosas con una vegetación divina muy relajante

Todo muy bien, hotel en perfectas condiciones y personal muy amable

El lugar en general es muy bonito, instalaciones muy bonitas, las habitaciones nuevas, minimalistas, limpias y amplias. Las albercas con agua tibia todo el día y con horario nocturno lo cual agradecimos muchísimo!! El personal en general es muy amable, sin embargo, el servicio en los restaurantes es muy malo, son muy, muuuuy lentos, es muy difícil que un mesero te atienda en cualquier horario, ya sea desayuno, comida o cena, y la comida no es tan rica como se esperaría. En el restaurante italiano a pesar de tener reservación y estar en nuestra mesa, esperamos una hora y no nos llegó nuestra comida, decidimos retirarnos.

Todo bien..solo que mi habitación fue en tercer piso y son escaleras..no hay elevador... El restaurant bien..pero el italiano hay q subir escaleras... Para ir al teatro o auditorio escaleras .. .. osea personas de la 3ra edad .olvide lo... Fuera de eso todo bien

La pasamos súper rico, es un hotel bien cerca de la Quinta Avenida que podemos ir a pie. Nos encantó

La limpieza del hotel es muy buena, a la playa le falta algo de limpieza. El personal es muy atento, el estacionamiento es suficiente

This was our first time staying at an all-inclusive. We came down to Mexico for dental work. I wouldn’t say this place is five stars but we liked it because it was small but it had everything we needed it. Two wonderful pools, a beautiful beach with lounge, chairs, and umbrellas! The two à la carte restaurants were OK. The buffet is outstanding. It’s really good. The rooms were also very clean and I didn’t feel that they were old. We are very comfortable here and the staff was very friendly. I think this is a great place to bring a large family, kids, couples or if you’re traveling by yourself.

The front desk staff was not the friendliest during our check in. I was given a room number and said I couldn't check in until 3pm. Then when it was check in time I was told that I couldn't check into that room and given a seperate room with 2 beds instead of the king bed I requested.

all the service are espectaculalr. The room ande the food are good, the staff were so kind

Todo muy bonito

Pésima experiencia soy médico y el taxi del hospital fue a recomerme tanto un taxista como el personal del hotel no me permitían abordar y me amenazaron

Great staff great bartenders room very clean nice air-conditioned

Swim-up bar was awesome. Property is on the beach and you can see the ocean even from the pool!