We enjoyed our stay

Excellent 100 %

Everything was great besides the food. They need more Mexican authentic food. I’d rather the food a solid 3/10:((. Loved the staff and the drinks were amazing. Alermo was the best bartender ever hands down.

Very nice hotel. Friendly staff and the whole area was clean. Saw a lot of employees cleaning and doing maintenance to keep the hotel in excellent conditions. Pool was very clean as well and the main restaurant “Chula Vista” offered a different menu everyday. I would just say that a few improvements are needed in the seasoning of food to make it more delicious but presentation is amazing!

Las comidas han bajado mucho de calidad

Need to do better with ensuring visitors have reservations for the Dinner, but overall very good experience

Upon entering the resort we were welcomed with champagne and helpful staff that assisted with our luggage. My husband and I enjoyed our honeymoon and appreciated our getaway at such a beautiful location within steps away from the beach. Resort has lots of amenities and a great a variety of food and drinks. Highly recommended!

El personal de recepción y bellboys es exelente, las habitaciones son muy cómodas, pero el servicio de meseros es escaso, las piscinas están demasiado sucias jamás nos metimos!

Very good everything, people were friendly

La playa está increíble, el personal es amable pero el servicio de bar es muy malo, solo ha un bartender así que la fila es enorme y ya que llegas por tu drink no hay agua mineral ni coca cola, hay otro bar en la alberca pero el personal sale muy seguido.

Beautiful location, beautiful beach. Wonderful food. Staff was so helpful.

Our stay was great!! 5 days, we enjoyed the food, the beach, the lounge chairs, the snack bar, the pool bar, the music, the à la carte menus, the drinks, the staff were friendly and helpful right from the start. Overall a great resort for what you’re paying

The staff were generally friendly, but there weren’t enough of them. Many times, stations were understaffed or not staffed at all. The pools were not very clean and were too warm for my taste, although my son didn’t mind. The beach is beautiful and spacious. We visited during seaweed season, which was disappointing. They do try to clean it, but it’s a Sisyphean task—it’s very hard to keep up. The food was very mediocre, including at the Italian restaurant. The Mexican restaurant was better, but unfortunately two of us ate something there that caused severe food poisoning and cost us an entire day of our vacation to recover. We reported it, but the response felt like a dismissal of responsibility. Overall, you get reasonable value for the price. We did appreciate that it’s a smaller resort rather than one of the huge complexes, and it was nice that it’s built within a jungle setting rather than as one large building.

Beautiful resort very different. The resort was charming and it felt like we were staying in a park - small resort but that’s what made it special Beach area was small but beautiful. Would recommend if you want something different.

The resort is so well kept & clean, the food is good with tons of variety, and filtered water stations throughout the resort that we drank from the entire time with no issues! The staff at the reef are incredibly kind and the entertainment staff were the best! 10/10

The resort met all my expectations. Lovely jungle atmosphere.

The pools were nice property was very clean and tropical, which I really liked

The main issue was with the room itself. There was a connecting door to the neighboring room, and because of that we could clearly hear our neighbors talking, which made it feel uncomfortable and not very private. Also, the bed and pillows were quite hard, which affected the overall comfort. Other than that, everything else was fine.

O lugar é muito bom, praia muito linda, apesar de ter sargaços, o hotel estava limpando a frente da praia. All inclusive vale muito a pena. Pontos relevantes do quarto que fiquei, a água do chuveiro estava entrando para o quarto, e não era pouco, o ar condicionado estava pingando também, outra coisa que me deixou um pouco decepcionado foi pelo fato da sacada do meu quarto estar virado para rua, sendo que tinha muitos quartos para o lado de dentro, que é um jardim muito lindo. Outra coisa chata que acontece lá é nas questão das cadeiras, o pessoal pega a toalha cedo e deixa as cadeiras marcadas, se chegar tarde fica sem cadeiras com cobertura. Detalhe, peguei o melhor pacote e acho que nisso não compensou, pois isso é bom para quem quer beber as bebidas mais caras mesmo.

Yes