Room was dated and had a noticeable musty smell and the staircase filthy. The room itself was not at all what we expected. Instead of a family room, we were presented with multiple separate areas connected by long corridors and several heavy doors, including three separate bedrooms. All of the rooms were very dated, had a musty odour, and were furnished with hostel-like furniture. The bathroom itself was extremely basic, with an unpleasant shower cubicle and were down a long corridor. The windows were dirty, the curtains were creased and the overall cleanliness and presentation were far below what we would expect for the price paid. The television signal was poor, and we were unable to access some channels. We used the swimming facilities during our stay and were told that although lockers were available, there were no keys for them. Breakfast was buffet style and acceptable. However, I was disappointed to have to fetch my own tea and coffee. We was staying with my husband and grandson and assumed that a “family room” would mean a shared comfortable space. Instead, we were separated across multiple areas, which was both inconvenient and disappointing. Overall, the quality of the room did not reflect the price charged, and the experience fell far short of expectations.

Clean room

I love this hotel, I visit at least twice a year. Its large, but comfortable and perfectly situated for both the town of Buxton and the wider peak district. The staff are mainly young, but helpful and hardworking ....they could do with a few more sometimes, they can be very busy, especially in the bar. I like that is so close to the opera house and all the lovely little restaurants, plenty of shops too. The breakfasts are worth having, i havent had dinner there as there is so much choice of restaurants in town.

We are in our 60's and we felt young staying in this hotel. The rooms were very warm in the hot summer with only one towel between two of us in the rather outdated bathrooms. The large dining room only had 3 dinner reservations on a Friday evening so we ate out and breakfast in a nice local cafe was more appealing than having it in. Faded glory......

We chose this hotel because it advertised a swimming pool and thought it would be a nice treat for my son and me. Unfortunately, the experience didn’t live up to expectations. At check-in, we were kindly offered a complimentary room upgrade, which we appreciated. Sadly, the upgraded room felt more like a downgrade. There was no toilet paper, no iron, the toilet roll holder was broken. Although reception brought toilet paper and an iron when requested, no one was able to repair the broken toilet roll holder during our stay. The biggest disappointment came the following morning when we went to use the swimming pool. We were told we had to pay an additional charge to access it. This was never made clear when we booked, and the pool was one of the main reasons we chose this hotel over other options. Had we known there was an extra fee, we would likely have booked elsewhere. When I raised these issues with reception before leaving, I received an apology but no real attempt to resolve the concerns. The staff were polite throughout, which I appreciate, but the overall experience fell well below what was advertised and what we expected. I hope the hotel improves both its room standards and the clarity of its information for future guests.

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Room comfortable. Electrical sockets mainly round pins. So beware if looking to charge several gadgets overnight

Weather was nice people nice location amazing around all the bars nice sights in the middle of every very good location

The standard double room was much smaller than expected, and the bed was two singles pushed together with a thin double topper, which made the bed very uncomfortable and lumpy. We told reception after the first night and they arranged for a better topper to be put on. If the standard double was this small then the small double must have been tiny. The bathroom was a good size though. Rooms are only cleaned if specifically requested at reception the night before. This wasn't made clear - there is some wording in the room but it is not prominent (i.e. it is hidden in a bigger laminated notification), and as a minimum we should have been told this by reception on check in (which did not happen). Car parking is £5 per 24 hours and the hotel itself and rooms could do with some refurbishment.

Been before, simple good hotel in very good location - will use again

Food room staff was excellent but think outside needs painting

Comfortable well equipped clean room and hotel in excellent location.

It is an older property. the rooms are a bit outdated such as very few plugs and none near the beds, but the price reflects this

Amazing building that has such potential but is in a very sorry state rooms were needing an upgrade 10years ago such a shame. Massively over priced for the condition

A great building, beautiful rooms and great staff .

The hotel has has a recent upgrade and looks amazing. Set in beautiful grounds and walking distance stroll into town. Upon arrival we had a lovely welcome by staff and our room was lovely too. The stairs are beautiful and the facilities and areas around the ground floor of the hotel are really comfortable and relaxing to enjoy. Parking is only £5 for 24 hours and the staff are so friendly and helpful.

Good value and all the staff were very helpful.

Lovely old property in need of some TLC. My room was in the basement so was a bit fusty but the bed was comfy and there was lots of hot water for showering.

Very old and dirty hotel. Furniture broken and old. Have to wait 30 min for the water to warm up before you can take a shower. Breakfast very bad cooked. Heating not working in my room and when asked for heater I didn’t get one.Windows don’t close stayed in 2 rooms you can open them from outside not safe to leave the personal belongings in the room.

What you'd expect from the somewhat faded grandeur of the place and the price. It provided all we needed. Furniture basic and a bit dates but functional. Bathroom faulty new but obviously using basic fittings. Rooms not serviced unless you stay more than 2 nights and then request it. Need to pay extra for parking and pool. Breakfast fine.