Cleanliness of the building, friendly yet professional staff, excellent food, short distance from shops, etc

The reception is warm and helpful

Great location in centre of Malvern. Beautifully laundered sheets. Bar open late (Saturday). Car parking

R

The room was spotless, the bed and bedding was beautiful. Staff was amazing, coffee and tea for free was fantastic idea, I felt happy and had great Christmas, thanks to all the people who was working in the holiday time to make us comfortable, actually I was surprised even the cleaning lady done our room first thing in the morning. ❤️

Friendly and helpful welcome alongside a comfortable, clean room and good dinner and breakfast. All made for an enjoyable 1 night stay.

Check in was very quick and efficient. On arrival the room , standard double, was very clean but freezing cold . The heater was off . The room heated up eventually. It was a large room in the original, older part of the building, therefore was quite dated but had ample plug and usb sockets . Next morning the shower didn't work . The manager did offer us another room but that was a bit inconvenient and so we just had a wash as we were due to check out . The manager was good enough to refund my early check in fee and olgavr us a bottle of wine to take home. Hotel food was of a high standard

Lovely building, friendly staff, goid breakfast. A little tired in places needing a refresh. Breakfast coffee machine usef UHT milk not fresh milk which I hate. Otherwuse a great stay.

We were made to feel very welcome by friendly and efficient staff, will definitely be back.

Everything fine. Good food. Nice staff

Very friendly and helpful staff. Room and whole hotel all presented well

The room was spacious and clean, with a comfortable bed. Check in was online and very efficient. Great location. Would definitely stay again if in Malvern.

Great views across the Vale of Evesham and the Malvern Hills.

Really friendly staff, couldn’t do enough for you.

Lovely stay in the Abbey. Unfortunately we did not have dinner in the restaurant but breakfast was very good. Staff very pleasant, especially Dennis on reception, who was extremely helpful.

We came for a short break, wanting something different. The Abby was amazing, our room was very spacious and the bed very comfortable, would definitely come back.

We had a huge comfortable bed which was great. Bedding was lovely and fresh and clean. Our room faced a courtyard backing into a lively beer garden which was noisy so not a great place to get an early night. The free breakfast was not really worth bothering with though sadly as the ingredients were not great. The staff were all great.

The hotel was very nice, in an excellent location. The room was comfy, although no aircon so got very hot as I stayed in a heatwave. Breakfast had a good range and the bar area is very nice for the evening.

Beautiful setting and hotel - enjoyed our second stay here, this time with some of our family. Lovely big room and fab breakfast. Great position for the quaint town with lots of bars and restaurants as well as for walking in the hills.

Wonderful hotel. Staff so friendly and hotel is very accessible. Special thanks to Denis who was so helpful. Restaurent was convenient and very good. I cannot fault our celebration weekend.