Hotel was nice and staff were friendly. The spa was closed (main reason for booking) and only found out during check in, however we able to use the spa facilities at their neighbor hotel at The Celtic Manor Resort, which is a gorgeous resort and we got to use the facilities on check in day and after check out too! Was a nice weekend overall.

Wifi sometimes not working. Hot water not working over night? Room is big and nice, maybe a bit cold. The blanket and dubet are a bit short

I was very underwhelmed by this hotel. We just ate in the bar and my pizza was covered in garlic mayonnaise which was disgusting to be honest. One of the mattress in the room (we stayed in a twin) was very noisy, old and mobile and kept us awake when moving at night. The staff were nice but the hotel is basic

Good generally , pool was out of action which I didn’t know otherwise I would have stayed elsewhere.

Room was good over than it being freezing cold with the even on full blast Alot of hidden fees that wasnt stated online prior to making the booking Parking is too expensive £26 for two days is a joke £50 deposit when you arrive also which is mental !

Pool was closed wasnt aware until arrival

Clean, spacious room. Excellent bed . Great facilities . Friendly staff

Room spotless would have liked a shower rather than bath. No air conditioning yet electric heater on wall, kept ticking as warmed up. Outlook from our window very poor. Pool closed.

Check in only interested in having my credit card. Bath shown on picture when booking only shower. Given room run at the end next to the bedroom supply rooms, very noisy.

£13.50 to park over night is crazy for out of city accommodation…. Room was ok but tired… gym and gym staff friendly as was bar staff. Grill and bar food on the high side

Everything is noce

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The room was well kept. The staff were all lovely and polite creating a great atmosphere this was our second stay in two months and we look forward to returning again.

Yes

Large hotel with great facilities.

Clean room, friendly staff

Hotel rooms fabulous size and so spacious

Fabulous stay - the rooms are a great size and very modern. Was great to have the room for a small extra cost till 4 pm. I do think if you are staying in the hotel you shouldn’t be charged for car parking - this should be complimentary as a guest.

Room was spotlessly clean, staff were so welcoming and friendly. Swimming pool was great and the food at the restaurant was outstanding as was the service!!

Great hotel. Friendly staff and great food in the restaurant