A tired and disappointing hotel that has the pretense of luxury, while wholly failing to deliver. We booked a junior suite for 1 night, the room was tired looking and dated with grubby carpets, a bathroom from the 90's and mattresses with the structure of an old lettuce leaf; all of which was disappointing for the price. But my main issue was how hot the room was. It must have been at least 30 degrees in the room throughout our stay and there was no air conditioning, only 1 small window that would open and 1 small, asthmatic fan. Perhaps air conditioning is difficult to install in such an old and presumably listed building, but stripping the buildup of paint from the window fittings so that more than one would open, and providing a couple of decent fans seems like a very reasonable expectation of a room costing £425 per night. Elsewhere in the hotel there is clearly some investment needed. Both of the swimming pools are scruffy, and missing tiles and the paintwork and carpets are grubby and worn throughout. Tired was the word that came to mind again and again. On the positive side, I found all of the staff helpful and friendly and the breakfast was delicious and good value. The gardens are beautiful and well worth exploring.

Atmosphere and staff service

We stayed at this hotel as family and guests to attend a wedding. The hotel is on several acres of well manicured lawns and an excellent place for nightlife in terms of watching the stars and just relaxing out in nature. The staff were very helpful and we observed a sense of camaraderie between them and how happy they seem to be working in that environment. The hotel itself is full of character as it must’ve been built in the 1800s and have an excellent history as it was initially a privately owned home, a private school at one time as well as a hospital during the war and now it is owned by a private group. The food is excellent, there were items I didn’t like for breakfast however other visitors were happy with it. I stayed in this hotel during the severe heat and unfortunately, although there was a fan in my room, it was very uncomfortable to sleep because the hotel does not have air-conditioning (AC) which is a downfall, but no doubt the hotel will be comfortable in the winter as there are radiators in the rooms

Unfortunately the hotel let themselves down badly. We paid over £350 for a Suite in the main house and were allocated room 7. Only way I can describe the room is awful. Live and dead flies everywhere, the lounge area has a carpet that was coming up, furniture that didn’t either fit or suite the room, the bathroom looks like it’s from a 70s house, nothing like any pictures on the website and it wasn’t very clean. Before arrival we flagged our stay was a special occasion and despite not being anywhere full we were given this room. When we complained the staff were great and moved us to room 6 which was fantastic and does look like the website (only down side was no air con) but it makes it even more frustrating that we were allocated the shocking room when others were available. Can’t fault the staff but evident the hotel needs a hell of a lot of work in some areas. On check out there were a number of apologies but no offer to reduce the bill at all to compensate. That shows a poor approach to managing these issues in my view

Bell boy needs training to move luggage on the golf cart and not drag suit cases through the stones and dirt to outside rooms. Wait staff on the terrace need further customer service training.

Beautiful property

Beautiful property and had an amazing visit. Pity the property doesn’t have Aircon in the rooms. With the current heatwave it made it very hot inside the building . I understand it’s because it’s an old historical building and there are restrictions.

The indoor pool was quite small and tended to be very busy with children, so it wasn’t the most relaxing experience. However, the room itself was spacious and very comfortable, with Molton Brown toiletries provided, and having a bath in the room was a lovely touch. The cooked breakfast was also excellent and really enjoyable each morning. That said, I do think the property could benefit from some general maintenance and updating in certain areas.

Good

Bathroom was very small and bath tub very flimsy Our dinner order took too long and then it was incorrect

The Full English breakfast was lovely and just the right size. Staff were attentive and friendly.

Tylney Hall is our favourite manor hotel in South East England. The whole experience is wonderful. The staff are very welcoming to dogs but unfortunately dogs aren't allowed inside much of the hotel. We therefore had breakfast served to our room and we ate out at local dog friendly pubs (The Falcon in Rotherwick & The Leather Bottle in Mattingley) for dinner. That said, we can't wait to stay at Tylney Hall again and will recommend the hotel to all our friends and family.

Clean room. Restaurant service was slow and food cold. Not acceptable for extensive Chataubriand.

Colazione abbastanza lenta.

Nice

Everything about Tylney Hall from the welcome at Reception, tasty lunch in the bar to dinner and breakfast in the Oak Room Restaurant, using the pool with lovely new changing room was wonderful. Our room was very comfortable and warm and all the staff we met were very friendly. Leaving was difficult but we are looking forward to another stay soon.

Lovely venue, great grounds. Spa staff in particular are a great asset an deliver a superior service. Hotel is very comfortable but it is pricey. For instance a pint of Diet Coke was over £11.

Nice rooms with authentic feel. Very polite staff feels like home

We had a lovely stay, beautiful hotel and ground. Very helpful and friendly staff

friendly staff