Rating & Review Keseluruhan Marival Emotions Resort All-Inclusive Future Mercure

First of all we had an amazing time. Four days and three nights was too short. The staff was very friendly and the food I had to say was pretty good for being inclusive. My bed was great with comfortable pillows. When we arrived in our room we had some welcoming goodies. The pizza was amazing… they had amazing shows and fiesta mexicana was great. We loved it.

The resort is suitable for kids. It’s family friendly and kid friendly.

Antes de entregarte la habitación ya te quieren vender De verdad llegas a descansar y tienes q soportar su charla de cebra

Everything was amazing

Overall a great place to stay. Very family oriented. The only thing I would say if that there ne

We had an overall great experience. This resort is very family friendly and my kids enjoyed the pool area as much as accessing the beach with much ease. Staff and service was good for the most part with the exception of 1-2 staff who looked annoyed when ordering beverages.

El servi bar de la habitación no lo rellenan diario y tampoco dejas agua natural en la habitación. No todo el personal es amable

Excelente Hotel

We had the best time with our family at Marival. Our 9 and 6 year old thought it was a really fun place to visit. The multiple pools were great and the convenience of the beach being right there was perfect. Lots of great food options for the whole family and there was always something to do or see. Overall we really enjoyed our time at this resort and if you have kids it’s a great place to visit.

Food was okay. Sometimes it feels overcrowded.

La comida deja mucho que desear para la categoría que anuncian del hotel. En cualquier hotel de menos calidad dan los.mismos platillos. El servicio de bufete casi todos. Los días fue rebasado y hubo ocasiones en que notanos ningún mesero de acercaba ni a retirar plática su ios. Mal y quiero aclarar que la ocupación era baja Calculo 50%

Es un hotel grande, en una excelente ubicación de playa. Tiene muchas actividades y albercas para todas las necesidades. Enrique de concierge nos ayudo muchísimo a asegurar que nuestra estancia fuera placentera. El servicio en general es bueno. El personal en restaurantes le falta ojo avisor para levantar platos sucios. El hotel es moderno y muy bonito. Lo remodelaron recientemente. Pero les falla la limpieza de areas publicas (vi muchos vasos y platos sucios a las 9 pm y a las 7 am). La comida es muy buena, pero los postres en general son insipidos. La habitacion es amplia y con un bonito balcon, pero no tienen crema hidratante entre sus amenidades. Su staff de animación es muy divertido, pero sus bares abren muy tarde (11 am) y no hay opciones para bebidas hidratantes durante la mañana. Además que el bar de la alberca principal no estaba listo a las 11 am este domingo. En conclusión le damos un 8.5 de calificación.

Nos sorprendio gratamente. La calidad de los alimentos es muy buena. Se esmeran por tener buenos shows toda la semana. El salon de teens es divertido aunque la maquina de hockey de aire necesita mantenimiento. Las chicas de kids club son super amables. Yess, de concierge fue lo maximo. Solo una observacion a mejorar, durante nuestros 5 dias de estancia no estuvo abierto uno de los tres restaurantes de especialidad. Seria bueno tener mas variedad de helado que sólo el napolitano. Destaco sus personal amable, comida rica, animación y en la epoca en que fuimos siempre encontramos camastros en playa y alberca.

La arencion de xada uno en especial mesero diego, y la persona que me hizo el aseo de mi cuarto un lugar

Llegamos

Property is nice! Employees should be nicer, and have more people for carts because they take a long time to pick you up.

I love that they had so many shows, a ton of food options, so many kids activities. We will be coming back. The staff service was amazing! Fine dining, beach massages, a store in the beach to buy souvenirs. We really are amazed with everything. Quick taxi services. Live music in the evenings. Multiple bar area with long hours for drinks for all the family

Todo excelente en general solo que los bartenders atienden de mala gana

Our third or fourth time at Marival Emotions and it still has its charm. Extremely family friendly. Food is tasty and staff is amazing. Charly the gentlemen in charge of entertainment is extremely welcoming. Also, it’s not too far from the air port. Only complaint is that the AC in the buffet area wasn’t working but they had many fans which helped. We will definitely be back.

Was there 3 nights. Was put in the 19th floor, then a few hours later both elevators to the building stopped working, while having to deal with a stroller. Some staff seem like they hate working there, no greeting, no drink or food offers. Pool bar closes before 7pm. Needs a major overhaul.