Nice room although horrid view outside. Declined upgrade.

Ok for one night, got a key that didn't work, so back the whole way to reception to sort it. Bed ok, room clean.

Overall convenience

Big and very comfy bed

Shower could have been cleaner. There was black hair and a leftover razor case in the shower which kind of grossed me out, but otherwise very happy with our stay.

Yes— everything was good

Check-in took an hour of waiting and I have been there before and each time you have to allow for at least an hour to an hour and a half to wait in line just to check into your hotel room here, and then if any airline staff come through, which is all the time, they will let them cut in front of you and serve them first

Room was clean and the bed was very comfortable

The bedroom not to the best standard. No bedside lights. Very cold in the restaurant and food very overpriced for what it was.

Very tired hotel, slow check in. It’s off the mark for airport hotels at Heathrow

Staff were lovely

Clean, friendly staff and good food in restaurant

Great service, very good staff.

Es antigua

I was there for a meal, bath and sleep. None of them were satisfied. The bar that was listed as open (and the reason i chose this one) was not, the restaurant was understaffed and food not worth the wait, my bath temperature was boiling hot and no one came after 45 minutes so i resorted to ice cubes in the bath. The bed was older than my grandmother! Never again..

Bar and restaurant areas were very cold!

The room was spotless, the bed was very comfortable, the check-in easy and fast, a bus came

Great hotel with traditional decor. Friendly staff and excellent food. Had issue checking in (they couldn't initially find my booking I think) but was sorted quickly and was given a room upgrade as I had had to wait a little longer than expected. Thank you for a great stay!

Very quiet with being next to the airport. The hotel staff were fast with check-in and friendly! Very nice hotel!

Lovely hotel Comfy bed Bar was closed for cocktails Food in restaurants was good Close to Heathrow so a good choice for an overnight stay