Very friendly staff, clean rooms and good breakfast

The staff was not very helpful. We went to the reception 4 times for various questions, and only once they were friendly. Worst part was that the air conditioner did not work. When I asked the receptionist about this, they said they have turned them off and will not turn them back on. It was very warm and noisy in Palermo, and even with the window open, it was not very comfortable in addiction to the noise.

Room was basic and not new or too clean. Air con didn’t work and area around hotel was not pleasant. Will not recommend

E UN ALBERGO UTILE PER GRANDI GRUPPI ORGANIZZATI PER UNA PERMANENZA DI UNA NOTTE VA BENE MA RIMANERVI UNA SETTIMANA LO SCONSIGLIO,LA COLAZIONE AL MATTINO E' UN INCUBO TANTA GENTE LUNGHE ATTESE PER PRENDRRE UN CAFFE,,RIPETO HOTEL PER GRUPPI DI TURISTI NON PER SINGOLO VIAGGIATORE..

Breakfast was very good with variety of sweets, fruit, cereal, eggs, etc. Food at their restaurant also very good.

Ottimo

Si vous cherchez une expérience immersive dans un décor digne d’un film d’horreur, ne cherchez plus : l’Astoria Palace Hotel à Palermo pourrait presque être rebaptisé la version réelle de la The Twilight Zone Tower of Terror… mais sans le charme ni la mise en scène. Dès l’arrivée, le ton est donné : un accueil glacial, un personnel visiblement dérangé par la simple présence des clients. Le sourire semble être une option payante — et encore, probablement indisponible. Les chambres ? Une ode persistante à la cigarette froide, comme si les années 90 n’avaient jamais pris fin. Impossible d’aérer correctement, et l’impression de dormir dans un cendrier géant est loin d’être exagérée. Le petit-déjeuner mérite une mention spéciale. Buffet quasi vide, choix inexistant, et propreté plus que douteuse. Les assiettes sont sales, la vaisselle laisse perplexe, et l’hygiène globale donne envie de passer son tour. Commencer la journée avec l’envie de fuir, c’est une expérience originale, certes, mais pas celle qu’on attend d’un hôtel. Quant à la flexibilité ou au sens du service ? Inconnus au bataillon. Aucune volonté d’arranger quoi que ce soit, aucune solution proposée, juste une indifférence polie (quand elle n’est pas franchement désagréable). En résumé : un établissement qui semble figé dans le temps, mal entretenu, peu accueillant, et très loin des standards attendus. À moins de vouloir vivre une aventure “frissons garantis” version involontaire, passez votre chemin. Palerme mérit

ottimo

I servizi dell'hotel.

Struttura buona.

The hotel's location, rooms, and staff are very good. The only negative aspect was the mosquitoes in the room, which were quite bothersome.

Unica pecca: camere un po’ datate

Smutsig

s

Photos on website not same as actual room- mould in bathrooms - taps rusty floors sticky with acerbic smell & outside very old with broken pavement s- rooms a real let down stuck in the 80’s!!

The air con wasnt working. The breakfast had limited options. The rooms were not clean and had flies.

Boa relação qualidade/ preço

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Stayed for 5 nights. Excellent service and helpful pleasant staff. Comfortable large clean lobby. Rooms cleaned and towels changed punctually everyday. Excellent breakfast. Very convenient location for going in any direction. The fastest elevators !

Hotel prevalentemente per turisti stranieri inviati in massa dai grandi tour operator di medio-basso livello, dozzinale e sovraffollato. A volte bisogna aspettare 10 minuti l’ascensore, talvolta non si trova posto a sedere per la colazione. Situato lontano dal centro storico in una brutta zona rumorosa. Ci sono andato per lavoro e non l’ho potuto scegliere, ma non ci tornerei privatamente. Personale gentile.