I spent one night and the service is excellent

I like the location of the property to amenities and transportation. Staff was helpful and made sure our surrounding where always clean.

Très bon séjour : suite magnifique et spacieuse, personnel accueillant, très bon emplacement avec un supermarché à quelques mètres, des magasins et la station de métro Loteria à proximité.

The staff was friendly and we appreciated being allowed to check in early. However, our overall experience was very disappointing. When we entered the room, it was quite dusty, and we ended up cleaning parts of it ourselves, including the bathroom and nightstands. The bathroom also had a strong sewage smell, which was very unpleasant. We had to run the water and flush the toilet multiple times just to somewhat reduce the odor. On top of that, the sink barely worked—only hot water came out, and even that was very minimal. We had to leave the sink running for nearly an hour to get any usable water. The following night, we requested new towels, but they were never delivered. We eventually had to go downstairs to get them ourselves. The in-room phone, which we were told we could use to call for assistance, did not work either. We also chose to eat at the hotel restaurant one evening, which led to additional issues. When paying, my sister and her friend were given incorrect information about the value of the currency and were shortchanged. Additionally, when we ordered the “menu of the day” for two consecutive days, we never received the included dessert. It was only when a different manager noticed and asked about it that we realized it had been missing both times. While the staff may be friendly, the overall quality of service, maintenance, and attention to deets needs massive improvements.

Had a great tome

The location of the hotel is great. The staff was great, very helpful and accommodating. I would definitely be staying here the next time I visit.

Nothing roaches and mold in the bathrooms

Staff was always pleasant

ALL THEY NEED IS MICRO WAVE IN THE ROOMS. EVERYTHING ELSE IS GREAT

El personal excelente 👌 El desayuno super bien 👍

Buena atención y rico desayuno

El. Desayuno excelente

si era fresco, pero muy repetitivo

Grear stay!

La infraestructura ya se ve muy vieja, las sábanas y paños no se observan realmente limpios. No está de más un basurero con tapa y mejorar el aire acondicionado.

The room was clean. Staff was pleasant, however there need to be better communication about the property, dos & don'ts when you are being booked in. Staff need to be aware of the number of guests in a room so that it can be stocked adequately. Poor /spotty internet in the rooms. Breakfast was great.

Overall great stay, breakfast was limited and wifi in the room sucked. The hotel was perfectly located and everyone was pleasant and helpful

Es la 2da vez que me hospedo y me gustó. El único detalle es que no avisaron con antelación que la piscina estaba en mantenimiento. Detalles pequeños como el WiFi que puede mejorar

Hotel funcional porque queda en un lugar estratégico y cerca de todo. Se ve mejor en fotos

O quarto é espaçoso, o café da manhã bem servido, com supermercados e restaurantes nas proximidades.