Please note my stay was moved by the hotel to the Hilton, as there was a maintenance issue at the Mercure. Staff handled this efficiently and with excellent communication

Tudo de acordo, muito organizado e limpo. Equipe gentil e solicita! Muito bem localizado para fazer as coisas a pé.

Chambre basique (mobilier un peu usé, chouette sdb), mais très bien situé à la proximité des magnifiques musées et plusieurs restaurants. Les arrêts de bus (aéroport et autres directions) sont à quelques minutes à pied. Petit déjeuner varié avec des fruits fraîchement coupées.

Equipe gentil. Quarto muito bom só que pequeno

Localization, breakfast and practicity

Equipe perfeita. Atenciosa, educada, fazendo de tudo para ajudar e ser agradável. Hotel bem localizado, perto do Prado e em área agradável e de fácil acesso ao centro e a estação de trem de Atocha. Quarto limpo e de bom tamanho. Café da manhã de ótima qualidade. O único problema é an internet que não acessa direito nos quartos, apesar de todas tentativas da equipe do hotel em melhorar o sinal.

とても良い対応と便利な立地で、また、お世話になりたいです。

Very good location, friendly staff, good neighborhoods, old building

O hotel tem bom quarto, muito boa cama, localização e atenção da equipe. Café da manhã é bem completo.

La habitación muy confortable el personal muy amable los servicios de primera y el desayuno muy rico

Amazing Stay – Can’t Wait to Come Back! From the moment I walked in to check in until the moment I checked out, the staff was absolutely amazing. I had tons of questions about the city and getting around, and everyone was incredibly friendly, patient, and helpful. Their recommendations made exploring so much easier! My room was spotless, and housekeeping did a fantastic job throughout my stay. The amenities were great as well — everything I needed was right there. The location couldn’t have been better. It’s right in the middle of many popular tourist spots, all within walking distance, which made sightseeing super convenient. Overall, I had a wonderful experience and will definitely be staying here again!

Location was fantastic for all we wanted to see and do. Our room was clean and the staff were friendly and helpful.

Great location

Kahvaltı güzel ,konum merkezi

Equipe

Mesmo tendo um contratempo com o sofá cama disponível no meu quarto e a rede Wi-Fi ter problemas no andar em que nós estávamos alojados, a atenção dos colaboradores do hotel compensou tudo. Definitivamente o destaque fica por conta do atendimento dos colaboradores.

Breakfast was very disappointing, poor quality cheese and cold meats, pastries, eggs and the coffee and milk were not good

Bom é bem localizado

The room smelled like sewer. Apparently this is a common thing in Spain due to old pipes. But the hotel needs to look into the issue since the smell was so bad. My room neighbors had the same issue. The hotel needs to invest more in their sewer system.

Muy bien localizada la propiedad, la atención del personal es muy agradable. Ideal para estar en Madrid cerca de todo lo importante. Felicidades.