I had a chat conversion before checking in. When we cheched out, the hotel charged $79.71 USD for 3rd bed setting which we did not asked in the chat.beds.

Me pasaron a nh panorama. La atencion al cliente de: Danilo conserjeria. Johanna mucama. Ha sido buena. Guardia Damian tambien. Y Marcelo y Florencia y Corina han resuelto cosas q surgieron. En contraste Atencion de Santiago, Y otros no ha sido bien. Prefiero no mencionen mi nombre publicamente en respuesta a estas reseñas, No hace falta poner mi nombre Y pido no sea asi. Solo pueden responder estimado pasajero/a. Gracias.

Danilo. Buen servicio al cliente. No se duerme bien, se duerme poco, ruidoso, golpean las puertas otros pasajeros, puertas ruidosas.

Marcelo y Florencia- buena atencion al cliente. Nh panorama. Solucionaron algunas cuestiones de mantenimiento, Y de otro empleado con mala atencion al cliente, y el hotel lo estara solucionando. Buena disposicion para solucionar cosas necesarias. Gracias Marcelo y Florencia, Y Corina.

I placed the do not enter sign. I came to my room, They blocked my key entry!!, And someone opened my door, entered without my permission! This is nh panorama. They moved us all here. Violating my room door, entry, privacy is ABSOLUTELY UNACCEPTABLE!! ZERO stars!!

Buen ubicado frente a la plaza junto al canal Cerca de comercios frente al municipio

Buen hotel. Excelente servicio y prontitud del personal. Actitud amigable. Instalaciones y habitaciones ya un poco viejas pero buen mantenimiento Ubicación excelente y segura.

Excellent and professional service in every way. The reception, check-in and check-out process were impeccable! Much faster and more organized than other hotels in the larger and better chains. The organization and helpfulness of the staff in general makes me recommend this hotel to those looking for a pleasant stay with human and professional quality.

No ice!

Muy buen lugar

Needs some updating, but overall a nice place

It’s a very old hotel. The reception smells bad, and the lifts feel slightly unsafe since the buttons don’t illuminate at all. The area is also a little grimy. While it fell under expectations, the bed wasn’t bad and the aircon works well. The housekeeping staff does a decent job.

The facilities are kept in excellent conditions, the service personnel is excellent, gracious and can-do.

The breakfast was excellent, with a great variety of options. The personnel at the breakfast were very professional and courtious. The hotel should consider having a stand/bar for beverages, coffee and snacks throughout the day, beyond breakfast.

It was very good option to stay.

Excellent location. Courteous staff. Good breakfast. Recommended.

Love the room because it had a very big closet and I had a lot of luggage for a two week business trip. The shower was very dangerous to get in and out of. I slipped several times and luckily caught myself. So I would not recommend for anyone with mobility issues. The breakfast was delicious. Probably not enough for a man wanting a big breakfast but I looked forward to it every day. The staff was very friendly and helpful and tried very hard to communicate with me in English. I enjoyed my morning walk along the cancel and there is a fantastic art fair down the street on the weekends.

No me reconocieron el late checkout

el hotel tenia un olor muy malo al entrar al lobby, la habitación estaba bien, pero la limpieza mas o menos. la bañadera se tapaba de agua. le falta un poco de cariňo a este hotel.

La cama es cómodisima! La limpieza no fue su fuerte, encontré el baño sucio a mi arribo pero preferí no poner queja para llevarla suave en mi estancia. Muy bien ubicado, el servicio de los chicos de la entrada (vigilancia y front desk) es bastante promedio.