Rating & Review Keseluruhan Holiday Inn Express & Suites SEATTLE-SEA-TAC AIRPORT by IHG, an IHG Hotel

Conveniently very close to the airport

Excellent location near the airport

Very close to the airport and they offer shuttle service for free going to the airport. The staff were super friendly and gave us recommendations where to eat.

We was 4th floor, room on the 5th floor above us was making a lot of slamming that sound like from doors and cabinets, I add an earlier flight to catch the next morning, but upstairs kept me up, couldn’t get hardly any sleep.

Very convenient and love the breakfast! Friendly staff!

Besides the hotel, staff and shuttle staff service, forgetting my husband’s luggage on our way to our cruise, which by the way it never made it there unfortunately. Kinda ruined the beginning of our trip and no one apologized for it. Overall we enjoyed staying at this hotel. Breakfast was great. My family and I enjoyed staying here.

Description of hotel said free parking and airport shuttle. This was incorrect. I had to pay for parking, and the shuttle exists but you cannot park your car at the hotel while gone, so what use is the shuttle. Had to drive and pay to park at the airport anyway. Also, the AC wasn’t working in my room. Called front desk twice over a 30+ minute period and they kept saying someone was coming. Eventually he arrived and fixed it quickly in a way I could have done had the front desk just told me what to do when I had called. Room was clean and bed was quite comfortable, but hotel itself is showing its age. Front desk suggested multiple times I not park where there are no cameras and leave nothing in the car-so obviously they’ve had car break-in issues. All around there are better options all along the same street and the reasons I picked this location ended up not true.

The hotel was average but not nearly worth the price we paid. The Hotels.com site said parking would be free when we booked which turned out to be wrong. The area around the hotel is not great, so you won’t want to walk anywhere.

Room was spacious and clean. Beds were very comfortable. Staff we interacted with were welcoming, friendly and accommodating. Complementary breakfast in the morning much more than I expected...very nice assortment of foods offered, everything fresh.

We had a one-night stay and it was a great experience overall. The room was spacious and clean and the bed was very comfortable. The staff were friendly and the shuttle from the airport was quick. Great choices for breakfast too. We would not hesitate to stay here again.

The hotel met all our expectations. The room was clean and comfortable and breakfast was good with several options.

everything is good. The breakfast are many choices. The room is big enough.

Fantastic!

Great.

The property offers shuttle service to the area restaurants which was helpful. The front desk staff were amazing and friendly. Special shout out to Rylie. She was the person that made the whole process excellent.

Front desk staff were awesome .

Staff was rude when confronted about the parking fees that were added and CANNOT be waived even though the description says free parking. Don't stay here and spend your hard earned money somewhere else.

I was in Room 503. i would say I was not at all impressed on the condition.. 1) Carpet looked old and dirty 2) Carpet edging was frayed and hanging off onto the adjoining tile 3) Bathroom drain was really slow 4) Bathroom baseboards need caulking, 5) gap between bathroom sliding door edge seemed excessive, windows seemed fogged/dirty, 6) Elevators seems slower than normal, 7) Entry way and lobby entry need pressure washing. On the other hand, the downstairs restrooms and area were clean and stocked. Staff was really nice and helpful. And the lobby area is quite spacious. Not sure If I would stay here again, but it would improve my impression by addressing #1, 2, 3, 4, 5, 7

Cofort and cuait

Suri at the front desk was helpful and considerate. The bathroom door was broken. Regular light switch in the bathroom would be beneficial. Airport shuttle was useful.