Rating & Review Keseluruhan Holiday Inn Express & Suites WILSON-DOWNTOWN by IHG, an IHG Hotel

Staff was very attentive and provided great customer service. One of my rooms didn’t have blackout curtains and staff took care of it the next day. Pleasant stay.

Is next to everything

Andre greeted us on our Kate arrival with a smile and great kindness. So welcome after a long day of travel.

Easy check in. Conveniently located off highway.

Outstanding property. Staff was very professional and helpful.

I did not receive clean towels for the 2 days i was there

Nice place to stop n rest... Not far from shopping/dinning. Curtains didnt cover all the outside lights.

Breakfast options were amazing. We enjoyed staying here and will definitely consider staying here again in the future.

Had a hospitality event with food and drink all free!

Our overall stay was comfortable. The room was clean, but the shower had cracks and peeling paint. The windows needed to cleaned from the outside. The 1 elevator was past slow, always full and was used by cleaning staff. Minor issues to overlook. The major problem was the hall way smelled horrible like wet carpet that’s mildewing as soon as you get off the elevator . I have bad allergies and instantly began sneezing and eyes itching. That’s the deal breaker for me.

It is so dated, walls peeling, carpeting is so stained. AC is disgustingly dirty. The door in the bathroom won't lock. Breakfast: By 9am there was no hot water, no potatoes, no eggs.

It was okay for the price

Pretty nice option, stayed here on a trip to Mursfeesboro. Clean, friendly staff, close to Food Lion, Taco Bell, and Waffle House (walking distance)

the room was good the bed was hard and lumpy awful. the entire hotel smelled like pot 24 hrs a day! it was so awful at night I had to stuff towels under my door . the next time I come to town I will opt for a different hotel

My 1st night I was relocated to a different room because the A/C didn’t work. The night clerk was very attentive and helpful. My 2nd room was okay. However, the window blind was partially damaged allowing light to shine through, the in-room coffee maker didn’t work. I notified the desk clerk about the coffee maker the next morning before I left for the day and when I returned that afternoon. Nothing was ever done about it. Each morning I had to get up, get dressed and go downstairs for coffee. It was not very convenient.

NO COMMENT: Too long to write!

it was very dirty not well mantain like other properties of the same_holidayIn very bad ;(

Water not working

Staff very accommodating and friendly.

Na