Rating & Review Keseluruhan Springhill Suites by Marriott Tulsa

I appreciate the clean room and bed. I didn’t love having to dodge the tv hanging on the wall to walk around the bed.

Great stay

Staff was friendly. Grounds were well kept.

Didnt have internet for our entire stay. Front desk was unhelpful when it came to helping us set up our Switch. Sheets had stains.

Stay was great, had a lot of good rest which we needed. The only problem was the internet service was out, all in all we had a good stay.

Was good only thing shower around the bottom needed to be redone

I didn’t know that the WiFi was out before we got there no one told us until we got there Saturday I’m thinking okay it’s only temporally down. So I can do my paper for school on Sunday the Wi-Fi was down the whole entire time that I was there I had to go to a Starbucks to get my work done the manager was no where around and I didn’t leave until Monday and the manager still wasn’t there from my knowledge

The hotel was clean on the outside and so was the inside; however, after getting to a room and getting ready for bed, i noticed that the queen size bed that was on the left had some staining near the end and side of the bed (sheets were not replaced). That was pretty gross ( i snapped pics of it and showed the lady at the front desk, but her boss was on vacation so there wasn't much she could do -plus i purchased through hotels.com, so money could be returned). Other than the bed sheet not being cleaned (slept in the other bed there) and some debris not sweeped up in the bathroom, our stay was good. The breakfast was good as well. I would stay again, but just check my sheets asap before laying down under the covers.

Stayed in a king suite. It was comfortable and just why we needed for the weekend.

So really disappointed with the stay overall , For the 3 nights I spent there I had no internet in the room so I had to use my own data , This also meant that the internet on the tv didn’t work so no YouTube or Netflix , When I went to use the toilet when I got to the room it had not been cleaned , I won’t expand on that you can guess yourselves what it meant , The room was dark so ladies if your looking for a place to put on your make up before going to your business appointments or going out , this is not the hotel for you You won’t get a hearty breakfast here , the lady that would normally do breakfast was late so some items were for got to be put out like the utensils for taking the food from the trays etc and she blames the person that set it up for the weak coffee that was made

Great environment and customer service

We’ve been traveling cross country and staying in hotels along the way. Springhill was clean and spacious. Only negative was sounds from hallway and next room.

Front desk was kind and welcoming

When we arrived to our room we couldn’t get our door lock to give us a green light. Almost as if the battery to the lock was dead. My husband gently pushed on the door and it opened. We let the door close again and then pushed again and it opened. The door had to be pushed closed with great force to get it to latch. Upon entering the room we noticed the bed was tilted at a head down angle. The head of the mattress didn’t reach the bottom of the headboard due to the angle it was slanting. The outlets by the bed did not work. It was late and we decided to rough it our first night and address the issues in the morning when more staff was at the hotel. While showering I found shampoo and conditioner bottles were empty so I was unable to wash my hair. We went for breakfast and then went to the front desk to address the issues. The front desk guy was very friendly and called maintenance immediately to come to our room. Upon arrival to our room the maintenance guy looked at the bed and then looked under the bed to see if he could fix it. While looking under the bed he asked us if we lost a purple vape because it was on the floor under the bed. It was not ours. So it was left from a previous stay. Maintenance then determined that he couldn’t fixed the bed and we needed to move rooms. The next room the placed us in had the bottles broken off in the shower and the shower head was dangling. Maintenance had to spend 45 minutes fixing it. This entire stay was horrible.

Very convenient location wise. However l, the toilet wouldn’t work multiple times. Had to call the front desk. Then it would start working again but it was a consistent issue. Blinds wouldn’t lift up, that was broken. The comforter had stains and rips on it. That was also fixed when I called about it. So I have to say the customer service was good, but there was definitely issues. Breakfast offered was decent. Overall, the room was pretty clean.

Overall fine; no place to refill a water bottle No wipes in gym & open windows to lobby

Great propo

After countless hotel stays in a variety of states-this was the absolute worst. Members of a wacko youth convention ran through the halls and stayed up most of the night slamming various doors all throughout - my family (2 adults/3 kids) was only able to sleep (w/out constant door slamming) 1 out of 4 nights - but I paid for FOUR nights of sleep. After changing rooms, at midnight on the second night, we then had no wifi (so don’t believe that they provide that even though they lie and say they do). No one will give a refund - they won’t even fake an offer for a refund. HOWEVER, they were so generous to offer us “points” - I guess that fixes three nights of no sleep after having paid for four nights of sleep ?? Strange. My family will be making multiple trips back to Tulsa and we will not come anywhere near this hotel ever again. Without a doubt, the worst hotel experience ever. Attached are some photos to show the quality and care provided to guests of this hotel. ALSO, the fire alarm on the third floor is inoperable - forgot to photograph it. Some might consider this slightly concerning or even regard what other safety aspects are completely neglected. DO NOT go to this hotel.

Huge stains on pullout couch: could not use. Had 5 People so didn’t get what we signed up for. Room smelled. Sink clogged. Dirty room. I understand this is a “budget” hotel but I wouldn’t stay here for free. Breakfast was decent. Staff was pleasant.

Had a great one night stay.