The staff was friendly. Our room was clean. Thin and worn towels. The condition of the building itself was sad. Walls were very poorly painted, the elevator smelled bad every time we used it. The hallway carpet was grubby. The breakfast consisted of either cereal, biscuits and gravy, tangerines, toast or waffles. No meats or eggs.

Check in was great. I have stay here a few year ago and this place needs to be updated. Carpets in room dirty. Bathroom wasn’t clean. Holes in walls at floor light bulbs 1flaahing 1 not working at all. Would I stay here agin nope. There are better hotels across the tollway !

The breakfast is a joke! There is instruction that i cant be taken intotl the room. The staff are rude and insensitive. The pool is an apology! Thr room has smell and unbearable. The worst inn i have ever booked. Total waste of money

Staff were professional. Breakfast was good. Building and rooms run down, dusty, mattress worn out, somewhat dirty, AC not cooling well. Everything outdated and broken.

The breakfast was great and the staff were very helpful, but the building is deteriorating and it is not clean.

While I was up in the Elgin area two days into my trip I had a stroke and spent the next 4 days in Javon Bae Hospital in Rockford. My room was 319 on the 3rd floor. When I went to check out the elevator was broken. I had to walk down 3 flights of stairs with a walker. Thankfully one of your employees, Piper was good enough to bring my bag down for me, so I could catch my ride back to OHare. Thank You Piper. While the room was clean and oder free, the hallways had a very strong smell of Curry

Great location

The first day we purchased a can of Febreze for the elevator, hallway and our room. We had to ask at the front desk for toilet paper, towels, and coffee. We had to empty the waste bags or leave them in the hallway. Absolutely no room service, etc. I have stayed there every year because I have family nearby. I haven’t last few years because my husband was ill. Never again!

The bedding had stains, the bath towels were so small they didnt cover your body. The exhaust fan in the bathroom sounded like a freight train.

I definitely gonna feel at home at this property. Ice machines missing on the first floor garbage and are full in the parking lot. Landscaping was terrible. Ran out of food during breakfast. Coffee wasn’t readily available in the morning. Signed by management saying you can’t take food to your room. My door was hard to open it close for the room. Toilet seat was falling off. Only three pillows on each queen bed. I cut stay short because of the conditions. I left three days earlier, even though I would not be credited for those three days.

The hotel was run down and the room looks like it was an old MOTEL. You can tell the sheets aren't replaced. VERY dirty! There was a bug on my bed. Went to get a change of room and thwy gave me a hard time. Country Inn and Suites use to be a very noce place to stay, but its gone down drastically.

We checked in later in the evening, staff was very nice and easy/quick check in. Elevator needs a cleaning but not bad. Hotel looks like it is being updated gradually, so the hallway was out of date but not bad. Room was nice and big, new carpet. Bathroom is a little dated but had a fresh paint job. Towels were small and thin like the ones from the pool. Bed was comfortable, and clean. Curtains had 1 broken part at the rod to open/close, could use a cleaning. 2 bulbs burnt out in the room, but didnt cause us any issues. Over all it was a nice hotel, will be very nice o ce renovation is complete. Breakfast was good too, and staff was attentive.

Fantastic, friendly service! The room was dated but comfortable, not fancy.

Room was dirty, white bed spread had black stains in multiple areas. Carpet had food crumbs and a lage stain. Hotel is old and not well kept. Lawn outside was dead and flower beds were full of weeds. Shower curtain and window curtains were both torn.

We were not able to stay at this hotel. The room was completely, in our opinion, unacceptable. We asked the hotel to cancel our reservation and were told we needed to contact Expedia, which we did. We then left the hotel we sought other booking by another means.

Wonderful breakfast;

Room was dirty stains on bedding, we even found a tooth uner our bed. Also the coffee pot was inside the bath room. Only one tiny trash can with no liner.

Bit expensive, but nice

It was super convenient place to stay for our conference & the breakfast guy was great at keeping everything refilled. The hotel had gotten some upgrades but the painting was pretty messy & our room still needed some work (faucet was leaking & drain plug not attached & bathroom lock struggled to unlock & let you out) though the management was very apologetic & wrote it down to get it fixed. Overall, nothing fancy but met our needs for a few nights.

But high, but nice