We had an excellent stay at Novotel Cusco! The location is unbeatable—just a short stroll from the Plaza de Armas—making it perfect for exploring the city. The staff was exceptionally friendly and went out of their way to make us feel welcome and cared for throughout our stay.

El hotel estaba x recibir algún tipo de evento, no había recepción. Todo estaba hecho un desastre. La habitación que según nos dieron era un upgrade y está de verdad estaba fatal. Vieja y con 3 camas queen.

Expedia VIP program is a joke that has never been honored in any property we have visited. Just a recipe for disappointment. The hotel itself was very nice with excellent service and very attentive staff. The breakfast was above par and dinner was excellent. Would love to stay again.

Habitaciones acogedoras con una cama bien cómoda

The property is BEAUTIFUL. It is located a short walk from the plaza that has everything you need. Beds were not comfortable. No AC but when you crack a window it’s cool enough.

Alright overall for a quick stay whilst enjoying many of Cusco's wonders...

The property is close to the main plaza which can easily be reached with a 5 min walk. Rooms are simple but clean and nice-European style. Staff was very helpful and friendly throughout the entire visit. Beds were nice but very firm-if you like soft beds you may want a different style hotel. But I found them to be comfortable. WiFi is accessible throughout the property and reliable.

The hotel has an excellent location—very convenient for sightseeing, dining, and shopping. The staff were very friendly, especially the bell guy, who was warm and polite. However, the room was a bit dated, and the bathroom towels were not very clean, which didn’t quite match the price of the hotel.

Had an extremely pleasant stay at Novotel before and after doing the Inca trail trek. When I came back from the 4D/3N trek, the receptionist had everything prepared and I was able to get my room and luggage in less than 5 minutes. Truly exceptional especially after a tiring multi-day activity. Would also like to commend the quality of the food from room service. I really enjoyed the Lomo Saltado!

Han

Reason for 4 stars is the floor was sticky and wasn’t cleaned properly. Otherwise decent priced hotel in excellent location. Beds comfy. I would stay again

Very beautiful property with Spanish court yard, only 6-7 walk to the main square, breakfast and very friendly staff standing by 24 hrs. A lot of nice restaurants just around the corner.

Great property, lovely staff, very attentive service, great buffet. Our rooms on the first floor were pretty loud from the walkway, well into the night and super early in the morning, especially if near the kitchen.

Amazing stay! Highly recommend this charming hotel tucked away near the historic district.

It’s near everything, the staff is super friendly and the restaurant options are amazing

The location is great!! Hotel atmosphere is relaxing. Cusco is amazing

La atención y hospitalidad del hotel fueron el highlight del viaje.

Excede expectativas en atención y servicios del personal competente y amable, en limpieza, en habitación en general, en bufet desayuno, en terraza

Good location and overall environment matches expectation

Very nice colonial property, excellent location and very friendly personnel. The room could be nicer.