The AM reception looked strict, tired and even the Reception manager was neither genuinely friendly nor being helpful. Except the old lady, the rest of housekeeping staffs we encountered hardly smiled and did not even reply the simple greetings (like hello or good morning). We took a taxi in the morning ... the hotel staff just dropped the 6+ big luggage to the taxi driver (when none of us was there yet to attend our luggage); he didn’t help carry any of them to the car and luckily they’re not lost! The only good thing was the night people at the receptions (after 22:00)

Un hotel mas de negocio

Habitación amplia limpia y con todo lo necesario para una excelente estancia

Straight forward what you would expect from a Hyatt Regency property. Well maintained, friendly staff, and excellent service. The hotel is in a nice part of town. It is right on Paseo De La Castellana, a major street of Madrid. It is a little away from Gran Via and other busy tourist areas but quieter and less hectic.

everything perfect

Magnifica ubicación y un gran servicio del personal a cargo

locaisation et modernité

Το δωμάτιο ήταν σε φωταγωγό με μικρό παράθυρο χωρίς ιδιαίτερο φως. Ολη την ημέρα έπρεπε να έχεις ανοιχτό το φως για να βλέπεις. Οταν δε ζητήσαμε αλλαγή δωματίου μας είπαν πως γίνεται μόνο με έξτρα χρέωση, και το δωμάτιο δεν ήταν φτηνό. Είναι αδιανόητο σε τέτοιο ξενοδοχείο να υπσπρχουν δωμάτια αυτού του τύπου με θέα δε φωταγωγό και χωρίς αρκετό φως

It was a wonderful stay.

Ótima equipe de funcionários, muito bem recebido pelo atendente Thales

Perfect

Excelente atención del personal, y muy buena ubicación

Bonita área Hotel de lujo

No habían muchas cosas cerca

Excelente servicio y facilidades

Excelente, instalaciones, confor, calidad y buen servicio

They go

Great stay there. Highly recommended

Excellent business hotel

Loved my stay , very clean and comfortable rooms