I originally booked this hotel for about two weeks. However, after 3–4 days, even though leaving meant losing the cost of roughly 10 nights as it was non-refundable, I decided to move to another hotel because I didn't want the rest of my trip to be ruined. (To prevent the hotel from profiting further by reselling the room to another guest, I chose not to formally check out.)
First, I want to give credit where it's due. The front desk and housekeeping staff were outstanding, friendly, professional, and genuinely helpful throughout my stay. If it weren't for them, I wouldn't be able to give this hotel even one star.
Unfortunately, the hotel itself is severely outdated and poorly maintained. Although I was assigned a non-smoking room, the table was covered with cigarette burn marks. The bedding were old and worn out. The bathroom door was less than a meter from the head of the bed, and the smell of cleaning chemicals from the bathroom lingered constantly making it difficult to sleep.
The soundproofing was also terrible. I could clearly hear loud noises from the other rooms even phone vibrations and people snoring.
In my opinion, this hotel's three-star rating is far too generous. In many other countries, it would struggle to qualify as a one-star hotel. The fault does not lie with the hardworking staffs on the ground. The real responsibility lies with the owners and management, who have failed to invest in the renovations and maintenance the property desperately needs.
