Everyone from check-in to leaving and needing help with a taxi and going the extra way to speak to the Emergency number at AMAWaterways to get the address for where we meet the boat (I didn't write it down!) and communicate it to the Taxi driver, who was also so nice. The breakfast offered was convenient and good (not great, but good), but it was a very authentic AMS experience for us. The room was small, but had everything we needed for our one night stay. We wanted to be facing the canal and there was a lot of people out on a Friday night that I hadn't realized would be gathering beneath our window. We didn't mind, but take that into consideration if you want to stay at Hotel Nes or a more modern hotel nearby.