Rating & Review Keseluruhan Candlewood Suites HUNTERSVILLE-LAKE NORMAN AREA by IHG

Fine

Clean, spacious room, parking on site, restaurants nearby. Fast checkin/checkout.

Very worn and dated property. The ‘pantry’ of food to buy had a can of beets and another of pork and beans. The smell of wacky to back was throughout and when it wasn’t it just smelled musty. The bed was comfortable…

Nice and courteous, comfortable,well lighted, free wash and dry.

I had a terrible experience at this hotel. When I checked in, the first two rooms they gave me were already occupied — I walked in on people both times, which was extremely uncomfortable and completely unacceptable. After finally being given a third room, I found hair in both the bed and the shower, which clearly indicated it hadn’t been cleaned properly. On top of that, the room smelled bad and was very noisy, making it hard to relax or sleep. This was one of the worst hotel stays I’ve ever had. I expected a basic level of cleanliness and professionalism, and this hotel completely missed the mark. I would not recommend staying here.

Service was good but the place is pet friendly and i was not aware of how much it was going to smell.

The room was clean but out-dated. We didn’t care so much because we were just staying overnight on our road trip down to Florida. But there was definitely a musty smell in the bathroom. The shower worked nice and I really liked that there was full sized Dove shampoo, conditioner, body wash, hand wash and lotion in the bathroom. The area is really nice with a lot of shopping and restaurants. Very convenient to 77 so you can pick up and get off quickly for your trip. The front desk staff was very friendly. The only thing that seems crazy to me is there is a mandatory 75.00 pet fee. Not a deposit like most places, just a fee you don’t get back even if your pet doesn’t damage anything. I get it, but a little pricey for a hotel that is already a little overpriced for what it is. Overall, I would recommend.

The room was pretty funky and we found a roach in the tub immediately

Out dated, needs some repairs. Ripped carpet in multiple places. No linnens for the pull out couch besides pillowcases and a thin blanket. Pull out is HORRIBLE, TERRIBLE SLEEP. Crumbs left on counter tops. Worth spending extra for another location.

The staff was super helpful and really made our stay great. Shout out to Nikki and Lisa, the others were great as well. They met all our needs and suggested great places for us to bring the kids while in town. The room was clean but the fixtures and bathroom was dated and had some minor issues that need to be addressed.

Not the cleanest place and it smelled musty. Wouldn’t stay there again.

The room had a Oder people outside of hotel smoking all time of night a lot of in and out traffic

Great location. Run down property.

This place is a gem! Everyone here is extremely friendly and the room is perfect. We are able to utilize the kitchen in our room, which has beautiful, clean appliances and cupboards that are stocked with everything we need. The bed and pillows are really comfortable, and the AC is quiet and works great. Affordability and comfort that we appreciate a lot on our long road trip! We would definitely stay here again!

The property is old and smelled like smoke and old cigarettes everywhere. Staff was gracious, knowledgeable and very helpful

The property is old and smells like smoke and old cigarettes everywhere. The staff was gracious, smart and helpful.

Very clean and comfortable

A two-day stay! It was what I needed: quiet and close to family residence. Thanks!

We had stayed here before but it has gone downhill since. The woman at the front desk was very nice and did try to accommodate us. There was an unpleasant odor and a bit dingy. The first room we were given was never cleaned. The second room was OK but the overall hotel condition was sub par. The directions for connecting to the WIFI were different than what the paper instructions were. Just an overall unpleasant experience.

I don't know who owns this property, but you can tell very little thought or resources were put into "updating/redecorating." The smell in the hallways and room was very unpleasant. The mattress made sounds when you rolled over, sat up, or sat down on it. Caulk was used to fill large gaps, carpet was laid haphazardly.