The location, just awesome. At check-in Pamela was sweet and patient and got us in the same room as last time. But the house keeping was terrible. No room service despite we reported twice and no hand soap. We were using the one in the shower I had to call 3 times and took over two hours to get a liquid soap bottle, a good solution, almost at 11:00 pm. When I first made my request around 9:00 pm. We like the hotel and Pam was wonderful. It is disappointing that house keeping undermined her great performance.