Very pleased with the hotel, room, breakfast, value and staff. We did have an issue on the last evening of our stay. We decided to have a couple of drinks at the hotel bar, (c 10.30pm). The one member of staff was dealing with a couple checking in. We waited for ten minutes, but another couple turned up to check in (long after we had started our wait at the bar), followed a few minutes later by more people arriving to check in. We were ignored at the bar, along with another gentleman and young lady. After a 20+minute wait, we (two couples) went to our room and retired for the night. I understand it is important to check people in, but each check in was taking more than ten minutes, and serving someone at the bar would take a much shorter period of time. I feel that if the hotel decides to use one member of staff only, then time management training is needed. We appreciate that the staff member should complete the check in procedure before serving us, but we should have been served before the next people who arrived for check in after our arrival at the bar. The hotel lost revenue, and disappointed four guests, and probably more.
