Our room had a very unpleasant smell on arrival, the jets in the bath also had an unpleasant smell once turned on. The mini bar, was not working so we could not use to store drinks and the safe wouldn’t work. Overall the the staff were pleasant and very helpful

Just awful, everything run down, staff don’t care, full of kids Avoid this place

The bar had run out of key main courses and bottled beer. The swimming pool was only half available at the very limited time the children could use it - due to swimming lessons. Overall it was ok, but it felt really expensive given the negatives.

Very nice & spacious room. Efficient check in. Good food and service in the restaurant. Ample parking

Spa is the only let down with the hotel, way too many people allowed in for the space they have

Room in good condition Staff bubbly and helpful

Nice room, quiet hotel, hotel very clean. Bathroom a bit dated. Comfy bed, would have liked a firmer pillow, as out of the 4 pillows, only 1 was firm and 3 soft.

Check in was painful, after waiting 10 mins for the receptionist to arrive, she was curt and a little rude. Room is ok, but no heating, tried calling down to reception but no answer, a call back was made to me at 1000 at which point once awake I waited for an electric heater to be delivered.

Rooms were outdated. Our first room was quite dirty until we were moved. Staff were friendly. There was a huge selection for Breakfast. Evening food was really nice. Pool was small and the changing rooms didn’t feel the cleanest. Steam room was broken

Clean room , great housekeeping , had an issue with the heating but was rectified before I returned that day - will be back ! Thanks

Clean and quiet room. the facilities are great!

They presented us with a bill £130 over what was due, not only charging again for meal deal but not giving the credit for meal deal, so paying for food on top of prepayment. The rib-eye steak my wife was given has to be the worst I have even seen, all fat and grizzle could not get a serrated knife through it. Also fat still white. Finally, didn't get the alarm call we requested. The reception staff were lovely, except for failed call.

Room - Stayed for 2 nights and the bedroom had no heating. They didn't offer to move us to a new room, even though we upgraded to the deluxe. They said they would fix the heating and gave us a portable heater. We asked the following day and nothing was fixed. The room was freezing for our whole stay. Also, the rooms are very dated and need refurbishing. Food - Went for lunch at the restaurant and asked for a sandwich with bloomer bread. The bread was a thin piece of white bread. When inquiring about the bread, they ignored me and made me feel stupid for asking. Staff - Staff were really friendly, besides the one who served us for lunch.

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Overall a good hotel for short stay - walkable to local shops. Let down slightly by pool facilities as it’s also a members club, so very busy during swimming lessons each afternoon and the wrong time was posted in rooms for when pool was unavailable. However that was rectified with apologies, and was simply an error. Coffee at breakfast is from a machine which for myself was unpleasant. Room was excellent for price, and would use hotel again if in area.

Amazing 👏

Forced to leave £50 deposit which was unrequired and on checkout told I was in a room with no heating! On late arrival to the room found the window vent open and radiator off, so a very cold night.

Absolutely beautiful hotel, got checked in swiftly by Emily who was absolutely wonderful throughout our stay, very accommodating and nothing was too much to ask. We did have issues with heating but the gentleman on the night shift provided us with heaters that were more than sufficient heating our room up perfectly. Room was spotless, cleaned by Beti, thank you! Buffet breakfast was plentiful and filling, everywhere looked very clean and welcoming. We look forward to coming back again!

Very bad experience

Fantastic Hotel. You have to get used to the deposit thats requested upon check-in.. Great staff, Excellent breakfast, comfy beds! Top notch! *****