No heating in room , had to call reception over 3 times to fix. 3 in room and only cups/towels for 2. Bed Setee was in poor state of repair. Overall not good.

Room was lovely

Staff were great however I felt the images on the site were misleading- I booked a room with a queen bed, the bed was a normal double, the leather sofa was really scratched up and damaged looking, the tv remote had battery salt coming out of it (they did replace the remote), just was a bit shabby and disappointing considering I paid £261 for a night there. Additionally the images made it look like a massive breakfast buffet but there was not much choice at all and the quality wasn’t great. So the service was friendly and great and can’t fault it but the room and general hotel was not to the standard I expected for the price I paid unfortunately. It had a nice bathroom and wasn’t the worst but I would not pay that price for that room again.

Staff helpful

Clean room, quite comfortable. Good personnel and good location

Clean, great location

The staff were welcoming, the hotel was clean the room was large and the huge bed was very comfortable. Highly recommended.

Clean room, very basic

This is our second visit to the hotel. Would definitely recommend. Staff are friendly and welcoming, rooms clean and the location is good too.

The member of staff at check in was extremely friendly and welcoming. Room was a good size. Bed was comfortable and good size shower. Would definitely recommend and will be back

It was very well located, parking was very close and convenient as we left our car overnight and walked everywhere we needed to. Hotel room was spacious and clean. Bathroom was very clean. Decor was nice and cosy! Staff were friendly and helpful.

Staff amazing had loud neighbors and was immediately move no hassle or issues. Moved to a quieter area everything after that was perfect

Good welcome at reception. We had superior room which was tired in appearance and very noisy as we faced the canal

Room comfortable and clean. Staff friendly as always.

Loved the room, great stay by the canal. I’d definitely be booking here again.

Chose not to have breakfast, but room very clean, hotel public areas very clean. Would be good if we could open the window to get some fresh air in the room but other than we have enjoyed our stay

All good

Highly recommend

Lovely clean room with a big bed which was a bit on the firm side for us. A few more milk sachets would of been good. Breakfast was fantastic wibeingvthe best buffet breakfast ive had i think. Friendly helpful staff

The whole hotel is ultra clean and very modern. Situated by the Mailbox, it is very handy for the ICC. Staff are very helpful but being a small hotel, facilities are limited.