So when we checked in it was not the usual friendliness that we had received before
It was very negative we did not have a room on the ground floor and we were told that we would have to upgrade yet again but this time £25 when I was told previously that it would be cheaper to upgrade at the hotel
The first room was on the 3rd floor but had more steps so my husband really struggled and felt really poorly as he is not a well man
We have been many times to this hotel and thought that they would have known this
The first receptionist moved us to the room next door where there were no steps, but because we had a bad experience I requested to see the room first which did not go down well
Whilst I was doing that no one went to see if my husband was ok !!!
I was not very happy at all
When I saw the 2 nd receptionist and explained all he gave me was a lecture about booking direct with the hotel and then they could possibly do something about it
I was annoyed to say the least and stated that there were plenty of other places we could stay if they couldn't accommodate our needs and all he said was , " yeah you already said that" and was not even bothered cause he stated that a lot of people stay there
We definitely need to really think of we are going to go back there as it is disgraceful