The hotel itself was good and I had no issues with the stay, but the booking process via Hotels.com was frustrating. I chose this specific hotel because it was advertised at a discounted price of £48. However, £57 was actually deducted from my account. When I contacted customer service, they refused to help because I didn’t have a screenshot as "proof" of the lower price. It’s disappointing because I drove 35 minutes away from Manchester specifically for that deal. If I had known it would cost £57, I would have just booked a room in the city and saved myself the long drive. Advice to others: screenshot your price before you pay, as the final charge might not match what you saw.

The overall condition of the hotel was good, and the facilities met expectations. However, our stay was overshadowed by an extremely unpleasant experience with a staff member who was also the duty manager. We were staying at the hotel to attend a wedding in the area. I was in a nearby room and part of the same group as the groom, and witnessed the incident on the morning of checkout—also the morning of the wedding. The groom’s room had paid for a late checkout until 12pm. Despite this, a staff member arrived around 30 minutes early and insisted they were late leaving. She did not check the system and repeatedly told them to leave immediately. Her language and tone were aggressive and confrontational—I have never seen a staff member speak to guests like this. She addressed it loudly at the room door, which was embarrassing and caused unnecessary stress. The situation escalated to the point where a family member had to be interrupted while in the shower to confirm payment. It created tension within the group and ultimately ruined what should have been a joyful wedding morning. As some of the group were dressed in traditional attire, the interaction felt particularly uncomfortable and gave the impression of possible bias. While the hotel itself was fine, this incident significantly impacted the overall experience.

Breakfast very nice.... Evening meal excellent.. Room definitely needs up grading. I.e. Dripping bathroom taps Behind the toilet needed the sealing The bed was very comfortable which is important... Overhaul... Would stay again as brought so many happy memories ...

Great room

Breakfast was good the rooms are old and need renewing

Breakfast lovely lots of choice Bed really comfy Lovely and clean

Clean room, excellent food and service, friendly staff, can't do enough for you, would definitely recommend

Amazing value for money

The room was nice and big and very clean

We only needed the room. We spent all the time visiting friends and eating out. The accommodation was comfortable

The staff were very good but the room left a lot to be desired. The windows were drafty, the bathroom needed a lot of cosmetic attention. Wallpaper coming off, sealant missing or put on too thick. Towel rail loose on the wall.

Didn't eat in the restaurant, felt it was overpriced. Very disappointed at the fact that the car park, which was in the grounds of the hotel was pay for residents. Room was adequate, although in several ways the hotel was not really that disabled friendly I thought. Not that i required disabled access, but the fact that the disabled parking bays were next to a set of stairs and it was a reasonable diversion to use the ramps. The outer two doors were automatic but the doors into the foyer were push to open and quite heavy. Again, just poor planning for someone with limited mobility or in a wheelchair. It was ok for a one night stay or if you were coming via work and they were footing the bills, but i don't think i would use it for a long stay personally

Very nice hotel and convenient location but Watch out for extra charge of £19 per night for parking and if you need an extra rollaway bed in the room.

Breakfast really good and plentiful property and bedroom very nice and comfortable and clean

First time We had to pay extra per hour when we arrived early for a three night stay ! Hallways have a few stairs along the way to room . Makes it difficult with luggage FYI

Room was nice, staff was friendly, gym was clean and well equipped. Breakfast had very good - recommended. Evening meal was average in terms of quality - probably better to go elsewhere. This hotel is charging for parking in a funny way which spoils check-in experience. This should be included in hotel price.

Clean friendly hotel

We are regular visitors. Even the basic room is a good size, comfortable, clean and well appointed.

Friendly Staff | Excellent Room

Nothing was a problem. We were well looked after