Everything was great. Staff was super kind and very helpful and room was neat and clean. I would like to visit again if I go to Luzern.

La atención del personal fué impresionante desde el recibirte con una sonrisa hasta ofrecer ayuda en las dudas y preguntas que hicimos. Nos cuidaron el equipaje mientras salimos de tour, de hecho nos los pusieron en nuestro cuarto antes de regresar del tour. Gracias 🙏

Nice

Todo bien. Un poco pequeño

Heat was out and the room was freezing. No blow drier. Cleanibg stsff was reslly nice but iur room was next door to the storage room so the door was loudly closing constantly wsking us up.

Nice hotel. Room was very small with an odd layout. Bathroom was up 3 stairs from the foot of the bed. So weird. Otherwise, it was quiet, beds were comfy and the place is super clean.

Kleines Superior Zimmer, Minibad, kleine recht schäbige Rezeption, Personal nett, aber insgesamt kein 5 Sterne Hotel Standard und viel zu teuer.

Helpful staff

Excelente atención en recepción y en general

Convenient location Close to lake Lucerne and train station You can hear the music from the restaurant until approx 1am on a Fri/ sat night when in your room Excellent staff

Great location and easy check-in process. The room was very warm and stuffy, even though the temperatures outside was cooler in the 50’s F. This made the sleeping condotions very uncomfortable.

My go to hotel in Lucerne. It's extremely close to the train station, the Chapel Bridge, and old town. The staff is friendly and the hotel is always well maintained. I wish breakfast was included or a more affordable price point if it's not, but otherwise it's a great spot.

Great hotel. Everything nearby. I would recomend it

Great location, close to everything.

Great location

Wonderful, highly recommend

We really enjoyed it.

Auf meiner Reservierung war ein Zimmer mit King-Bett angegeben. Daher stellt sich mir die Frage: Verfügen Sie überhaupt über Kingsize-Betten, und falls ja, was verstehen Sie darunter? Zusätzlich befand sich bei den Zimmerkarten eine Karte mit dem Hinweis “Free Upgrade”. Von einem Zimmer mit King-Bett erhielt ich ein Free „Upgrade“ in ein Zimmer mit 2 zusammengeschobenen Einzelbetten direkt gegenüber des Lifts. Ich verstehe, dass ich nur 1 Nacht da war und das manchmal jemand kürzer treten muss. Ehrlichkeit wäre mir lieber gewesen, als das ganze als Free Upgrade zu kaschieren. Ich fühle mich in meiner Intelligenz beleidigt.

Decor and furniture in less than typical price range of this room, but the room was clean. Heater did not work and needed portable heater. Breakfast at the restaurant was excellent as well as proximity to the train station

The hotel was in a good location. It was overpriced for what the hotel offered.