Rating & Review Keseluruhan Holiday Inn Express LAS VEGAS-NELLIS by IHG, an IHG Hotel

All the staff were very friendly. Room was soo nice and clean.

The beds was comfy and the breakfast was excellent

We liked that the hotel was in a quiet area, breakfast was good, pool was not open and they still put it in the advertisement for the hotel. Parking was very convenient but the property needed some upgrades like the elevator and walls, etc.

This hotel is the Worst holiday Inn that I have stayed over the last thirty years. I stayed there for 4 nights in a row and they NEVER cleaned my room or changed my bed sheets or gave new towels! I told the manager about this after ny second day and he said he would correct this but did nothing for the next two days! Never worry about the customer and the maintence of their room!

Sin agua, sin mantenimiento todo horrible

I like 👍

Fire alarm kept going off during our stay. When it finally stopped the lights inside our room were still blinking making it hard to sleep.

The front desk staff was extremely nice. I would stay there again for that reason alone. The beds are very comfy, room needs new carpet. I walked around the room the 1st night putting our things away. When i looked at my feet they where so dirty. You can feel the stickiness on the rugs.

Amenities and Staff are great, the hotel does need renovation but it didn't effect our experience. Breakfast was great! Will be coming back next year again.

everything was great only thing that was a bother that happened was the fire alarm went on all day saturday but not the staffs fault they did their best to fix the issue but the system was the problem. overall great staff and stay

An absolute joke. Cockroaches on my wall. Front desk screwed up with my card at check in. Calls me 2xs and wakes me up at 10:45pm threatening to kick us out if we don't come down to the desk and fix billing that they screwed up. Utter loss of words for how terrible it was

Clerk , efficient, no personality, no smile No one at counter when I arrived , bell on counter to ring? Waited 5 min the clerk came in front door?

Great

Great place

Very kind personnel!

The staff was exceptional

Old and broken for over 200$

Ruthy who checked us in was great! Very courteous, patient, and kind. I would come back because of her, and the shower water pressure was amazing. Not so good; the heater in the room. I had to bring in a blanket from my trailer. Glad i had an extra.

First, I was on my way and was getting late, so had called them about late check-in. They mentioned it’s fine, however when I reached hotel they mention card on file had some issues so they cancelled my reservation. They could have informed me about card issue, however luckily there was a room available so we survived with the kid. Overall condition of hotel is in dilapidated state, smell horrible and breakfast is a sham, for everything from bread, scrambled eggs, butter to water I need to request, else it’s hidden inside kitchen!!

I don't want to write a negative review as much as possible because, I want to help businesses, and Holiday Inn is excellent brand its one of my favorite hotel. I was shocked that I experience horrible treatment in this Nellis, Las Vegas Branch. I arrived Dec 12, 2024, 5Pm, our group came from SF to attend Strat Planning, The hotel reception staff said that Expedia overbooked them and they have no room for us (we reserved 3 rooms for six people since Nov 1, 2024). We waited for 4 hours, the staff wants us to contact Expedia for a refund, another option is to transfer us to another hotel, until another staff came in to help and give us a rooms its already 9Pm. In spite of the hardship, still I remain calm and patient. When I'm in the room, I reported to the counter that the water in the bath tub of our room keeps on running, we are concerned with the water conservation, but no response, We request for room cleaning because we stay there 4 days and 3 nights, I received a note that they don't clean the rooms unless you stay there for 7 days. Anyway we just stay there night time to sleep. The positive side is the breakfast is good, its hot and fresh. I think the property needs complete renovation. Thank you