Stafff was not friendly and complained about my using my married name vs ID had my maiden name. He told me to make sure next time I have same name as it is hard for staff. Not impressed with washrooms very old needs upgrading.

Clean room and great staff. Very close to many stores and restaurants in downtown Banff.

Nice clean and friendly staf

We liked that it was walkable to town. Enjoyed the pool and hot tub.

The property location is good to walk around in Banff town.

Nice pool, clean room, pleasant reception

Yes I love it

The hotel is little old but comfortable. It is away from the downtown area so it is very quite.

Our suite with the jetted tub was wonderful. The working fireplace was an added bonus on cold mornings. The grounds are lovely. Underground handicap parking was very convenient with elevator access in two locations.

Rhiannon on the Front Desk went out her way to ensure we enjoyed the best possible excursion during our short stay. She is a credit to your organization.

It was a nice stay

Great place…

Room was big and very comfortable. No mountain view from my room. Also had trouble with the commode flush .

Great location

Bath room could dos with an update, but other wise really good. Cafe close by also 👌

Fine

Best day ever the place was ideal for us.

Buses took up all overheight parking. Needed to park a couple blocks away with children.

Great spot

My husband and I stayed for a few days. We Enjoyed our stay in this hotel so much! I wouldn't stay anywhere else if I go back. Our room overlooked the playground, even with that I never heard any noise. The hotel is located at one of the entrance of Banff. We loved the fact that we could walk to restaurants and shops without any issues. Staff is super friendly and they have plenty of parking. Like I mentioned before, there's a playground right beside the hotel, perfect for families. Only negative I could mention (it doesn't mean it's a deal breaker for me) they don't have an in-site restaurants, (at least not at the time of my stayed) you have to walk to restaurants near by to grab your breakfast/meal. If you like to be near everything but not in the middle of it all, this is definitely the place to pick.