Ninib
Teman dan Keluarga Liburan Keluarga
2,0
/10
Diulas 16 minggu lalu
Hotels.com verified review
HEALTH AND SAFETY HAZARD - Mold and broken door
I would strongly advise against staying at this hotel. Despite being marketed as a 4-star property, it failed on all basic levels of hygiene and safety.
1. Severe Mold: We found black mold in the shower and green mold growing on the floor next to the toilet. This is a serious health violation that was completely ignored by the staff.
2. Safety Breach: The main door to our room was broken at the frame/lock. It was visibly damaged, making us feel completely unsafe during our stay.
3. Terrible Management: When we pointed out these hazards, the staff was indifferent and even tried to charge us extra to move to a different room. They refused any refund on-site.
Hotels.com has been unhelpful despite photographic evidence of the mold and broken doorframe. Save your money and your health—avoid Ludovisi Palace at all costs!
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