Rating & Review Keseluruhan Best Western Plus Monopole Metropole

After a couple of 27c days room was stuffy and hot , air conditioning did not work. At first staffed seemed willing to help and would have it taken care of while we were at dinner. Well that did not happen and we actuall were told by another that this was a problem for several guests. We were on a busy street so having the windows open even after midnight was too loud. Never mind getting a good nights sleep. Room was clean,good location to petit France. Shower small and tight.

The receptionists were excellent, they were the best

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Good location, the staff are nice and helpful

Sehr freundliches Personal. Wir sind mit umserem Hund angereist. Im Zimmer haben Leckerli und Napf auf Ihn gewartet. Parkhaus ist sehr eng, aber kein Problem für geübte Autofahrer.

Accueil de l’équipe très pro ,enregistrement rapide 2 soucis : chambre donnant sur la rue qui était très bruyante des 6 h du matin (travaux,. Poubelles ??) De plus , le statut silver ne semble pas reconnu , on me confirme 20% sur une boisson sans alcool mais ils ne font pas cette remise sur la nourriture contrairement à l’engagement d’hôtel.com Situation de l’hôtel près du centre ville ,,pour le stationnement ,attention aux taxes de la mairie : 35€ pour 3 h

All of the staff members were so friendly, helpful and professional!

Amazing hotel in the heart of Strasbourg! Small hotel and quiet. Very friendly staff. Was here for the Christmas markets and they gave us great recommendations. Very close walking distance to all the major sights. Room was very clean and spacious.

Excellent location for a few days stay in Strasbourg. Close to station and tram stops. Helpful staff on reception. Would recommend.

The location was great and the staff were very helpful. Our room was just very cold and for some reason the heating (hot water radiator) was almost cold and not working. Staff was helpful but couldn’t find any other room because they were full and gave us extra blanket but it was still cold till somehow at 3am hot water came back and was better. Assuming this was just a one off I definitely recommend the hotel.

Good location, separate toilet room from bathroom was different.

Clean, attractive, good amenities in room, friendly staff, nice breakfast. Would definitely stay again.

Everyone was really friendly, the rooms were warm and clean, and it was really well positioned for exploring!

Room not available at check in time. Had to come back and room was still not ready. Was offered coffee and then asked for money for coffee. Poor experience from start to finish. Upon check in room provided was a handicap room so configuration was odd. Handle to bathroom door was broken trapping in occupant until enough jiggling and movement allowed occupant to exit bathroom. Room hvac worked but must be dirty as or sinus would clog up in hotel and clear up when outside….

El personal, especialmente el del segundo día, desagradable, sin ganas de hablar en inglés , aunque era uno de los idiomas que marcaba su placa que dominaba. Hablando en francés sobre los clientes delante de ellos. Usando un tono muy brusco. Por supuesto sin hablar español a pesar de hablar otros 4 ido más en recepción pero no pasa nada, con inglés ok, si hacen el esfuerzo de querer hablarlo, y no cuando optan por decir que no lo entienden que mejor francés. Ante un grave problema con el coche, ocurrido en sus instalaciones no buscaron ayudar activamente, todo eran esfuerzos. Sinceramente deja muchísimo que desear como hotel de 4 estrellas y de esta cadena.

The hotel was absolutely perfect for our needs. We stayed one night to explore the Christmas market, which was a 10 minute walk. The hotel has been remodeled and they maintained the old-world feel. The room was so clean. The bathroom was beautiful. The staff were so friendly. I would highly recommend this hotel!!

Lover hotel Front staff was over the top helpful Very convenient Loved everything

El desayuno está muy malo :/

Ccc

Nice spacious room comfortable bed could step in and out of shower safely, nice to have the grip bar by sink when stepping out of shower nice smelling soap and shampoo.