Rating & Review Keseluruhan Extended Stay America Suites Detroit Metropolitan Airport

The property did not have an ice machine. Fine for those staying more than 1 night but those who may have traveled a distance and would like ice for a beverage it would be helpful.

Our stay was good, The front employees was nice and greeted us upon arrival. We liked the room as well.

We arrived at 11 pm after having confirmed our stay (and paid in advance) only to find out they didn't have our room anymore. We were told we could call Expedia or go to another hotel. After talking they found a 1 double bed room for our family of 3. It was late so we just took it. The place reeked of pot (not just our room, but the elevator, hallways). The floors were sticky in our room, bathroom didn't flush, and the elevator was dirty. Excellent location but a very badly managed hotel. Will never stay there again.

Take cra

Dirty, stinky, gross

This place is unsafe with the type of people living there. I called twice to complain and tell them how unsafe I was. The Expedia staff took the information, said they would refund my money after verifying the amount then the both hung up and the call disconnected. Neither called back to complete the refund.

Staff doesn't do a sufficient job

Great place

My experience was very bad we left we didn’t even stay the night can some one please help get a refund i even purchased with protection for this reason the place was not okay can someone please help me and refund me

Smell smoking everywhere in hallways and needs some update TV and in room kitchen counter

Only stayed for a night. The hallways and the room smells bad. Needs renovations.

Great location, very shady people in the hotel.

Staff was really friendly and accommodating, especially at the front desk.

Great overall stay

I can not believe this hotel is still in business, it’s nasty and smells disgusting in the building… looks ran down and smells disgusting the carpet needs to be pulled up in every room!

Nice

This was a no nonsense property. Definitely clean enough and good for an inexpensive night. Sleep by the airport. A little dated the blanket was barely more than a sheet. But other than that, it was comfortable and acceptable.

Good

Amazing staff

Find somewhere else to stay. The rooms (I was moved to three different ones) and the hotel itself were lacking cleanliness all around. The tops of the stoves and refrigerators were all filthy. The door to my first room had a claw mark on the outside of the door not appealing to two females traveling alone. The first room the stove light was on when we entered the room. It stayed on for nearly two hours. I didn't want there to be a carbon monoxide leak in the room. The TV also did not get a signal in the first room. Then there were stains all around the room and the furniture looked old and damaged. I called the front desk to complain. I was moved to another room. The second room had dirty marks in the same spots in the room as the first room had. The vents were disgusting. The top of the refrigerator, and the stove top were both dirty and the shower had the last person's hair all in it. I went down to the lobby to complain again. I was moved across the hall (next to the stair case again not safe for two women). This room smelled like someone was smoking in the room with us. The smell of smoke bothers me and causes issues with my breathing. The vents were disgustingly filthy in every room the bathroom vents were full of dirt and the bathroom ceilings were dirty with what appeared to be black mold. The towels in every room were dingy which makes no sense with an on site laundry. Finally, the floor had a huge mark on it that appeared to be blood but it was an iron mark.