Rating & Review Keseluruhan Comfort Suites McKinney - Allen

It's time for an update to this property

Booked to rooms and both beds had blood stains on mattresses and covers. We arrived and they gave us a room that was dirty and not cleaned. Had problems with our key cards the first day we arrived. The rest of the days cant complain

They aren’t pet friendly as described online

Staff was very nice a.d welcoming. Just felt the facility wasnt as clean overall

It was quiet great staff , room was a bit dirty

The bathroom needs some repairs. The bathroom floor was sinking so bad it caused the toilet to tilt and the bathroom door couldn’t close.

The room was terrible. There was rotten food in the fridge and the sheets had blood stains on them

Tidy, very comfortable property. Love the shower. Easy check-in, too.

The property was close to many restaurants and shopping was convenient

Very helpful staff, friendly. Great breakfast and overall nice place to stay

Overall it was decent just wish they cleaned up a little better

The rooms were dirty. The bathtub/ shower was moldy. Water damage on 3rd floor ceiling and 3rd floor smelled very bad.The staff was helpful and let us switch rooms but the new room wasn't much better other than the bed was clean. The bed was comfortable to sleep in but because the rooms were dirty and the 3rd floor smelled so bad, we checked out early after one night stay.

I had an absolutely terrible experience at Comfort Inn in McKinney, TX on the expressway. Shortly after checking into our room, I discovered roaches in the bathroom. Naturally, I was alarmed and immediately brought the issue to the staff’s attention. Instead of addressing the problem, they outright refused to move my family to another room or provide a refund, leaving us stuck in an uncomfortable and unsanitary situation. When I called to follow up, the situation only worsened—I was rudely hung up on. Frustrated, I went to the front desk to try to resolve the issue in person, but to my shock, the staff (Jeanette) member there yelled at me in front of other guests. It was an incredibly humiliating and unprofessional encounter. The combination of unclean accommodations, lack of accountability, and disrespectful treatment by the staff made this one of the worst hotel experiences I’ve ever had. I would strongly advise anyone considering staying here to look elsewhere. This level of service and cleanliness is completely unacceptable.

Nice

All the staff made our stay wonderful. They were all so nice and helpful!! Our room was nice and clean. The breakfast was really good too!! We would definitely stay here again!!

n/a

The fridge in our room was not clean & the floors in the hallways were not vacuumed well. There was trash in the elevator and the trash can in our room had stuff in it when we checked in not to mention there was stuff behind it on the floor besides the fridge. The pictures were all crooked and the bathroom tub area and chalking around it needed a good scrub as it looked like mold was starting to grow. The floors in our room could have definitely used a good sweep as well.

Found roaches in my room, so I switched rooms & there was roaches in that 1 too. And I can’t even get in touch with anyone about a refund!

Safe and cozy place.

SPACIOUS AND CLEAN